Charlie, I completely agree with the business side of what you are saying with respect to paying customers and appropriation of resources, however, with a community sense, I would hope that "you" would stress the importance of security and at least provide a path to those errata packages, or make it known in some form of documentation that you will want to access the RH errata and attempt to stay up to date during and once Mitel support expires for that version.
With respect to the security updates, Mitel does not always provide errata packages (or these packages in a timely basis) for those products that are installed by default. Such examples include OpenSSL, OpenSSH, Apache, zlib, xinetd, lynx, mysql, vim, fetchmail, PHP, etc. Some applications go unpatched even if they contain remotely executable exploits.
Additionally I will agree with you on the upgrade evaluation, I couldn't fathom the hours of code and the impossible task of creating an upgrade path for a highly customized system, so the evaluation of an upgrade with respect to customization would be a consideration the administrator would need to make.
Thanks,
Nathan