Well, I'm officially an idiot. I'm away from the server location (running 5.5 right now, with public FTP and ssh off until I have time to upgrade) and needed to FTP a file, so I was talking someone else through a temporary activation of user FTP access via the SME web panel -- and on save, the http server hung.
So I sent the person in through ssh, and had them manually attempt to restart the http server (all other services are still running), but they need to enter the SSL passphrase -- and it's been so long (there's a downside to long uptime, it seems) that I forgot the passphrase.
Currently my apache server isn't running, and I can't drop in through ssh because (1) public ssh access is disabled, and (2) the person at the server can't activate ssh public access because the web panel is down.
What I'd like to do is walk them through removal of the passphrase so that they can restart apache and give me temporary ssh access, so that I can fix the other stuff. Does anyone know how to do this on e-smith 5.5?
I have non-e-smith-specific instructions, incidentally, but this person isn't being very patient, and they aren't willing/able to play around and try different things with me talking them through it over the phone.
Any help would be appreciated ... and since I'm stuck at work until at least 4 this morning, don't think a late-night suggestion would be a waste of time.

Thanks in advance.