Topic: Help Desk Contrib

[colwyn]

Does anybody know of a help desk contrib that will run on SME7.0 ?

I have searched through the forums and googled with no luck. Any Ideas ??

Thanks,

Colwyn

[kruhm]

Nothing at all? My 5 sec search came up with many options on the menu including:

-cerebus
-0|1
-bugzilla
-phphelpdesk
-perldesk

Basically anything that will run on mysql and apache.

Here's some homework for you:
http://websupport.sourceforge.net/
http://www.phpcoin.com/
http://ticket.sourceforge.net/index.php
http://phphelpdesk.sourceforge.net/
http://tm.jynx.net/
http://oneorzero.com/
http://www.cerberusweb.com/
http://www.bestpractical.com/index.html
http://www.liberum.org/
http://www.perldesk.com/
http://phpsupportdesk.com/
http://inverseflow.com/
http://kayako.com/
http://www.phptickets.org/
http://phpsupport.jynx.net/
http://www.bugzilla.org/
http://www.mantisbugtracker.com/

Of course you should list out your requirements before you start testing to save you time and effort.

[ztasevski]

Tested most of the ones that are mentioned above by kruhm and the one that came through without competition is OneOrZero www.oneorzero.com which was suggested to me by another member on contribs.org - god bless him  

If you know a good PHP programmer or you're a programmer yourself this is the one as you can customise very easily.

kruhm> Just out of intrest which one did you think is the best?

[kruhm]

It's a menu. So I can't really say one is better than another -just different.

In 1 scenerio, I setup PHPTICKETS because:
-a single user
-automatic prioritization
-immediate phone support was unlikely/not probable
-wanted tickets to be created by emailing an email address
-simple interface (open/closed)
-wanted a public way to create help tickets via a web page without a username/password

In another, I setup CERBERUS because:
-mulitple users in multiple departments
-abiltiy to assign a single task to mulitple people at the same time
-ability to scale as dept grew
-highly customizable dashboards per user
-needed due dates
-wanted a project that was supported (and continually developed) by someone so that the project wasn't left dead in the water (like so many good projects) to prevent having to find something else later on.

I haven't review most of the others in a long time.

[larry007]

my 2p would be to have a look at phpsupport.  It looks the best thus far and works really well, plus it has some nice features.  One or zero interface simply doesn't do it for me, although it will do the job as well!!

http://phpsupport.jynx.net/

[chrislaurie]

For bug tracking: http://www.mantisbugtracker.com/

Easy to install and very good functionality.

[kruhm]

I didn't intend for this to be a comprehensive list but who knows. Maybe this will become the-official-unofficial-helpdesk-list-that-works-on-sme.

Added both to the list.

some projects havent' been updated in quite a long time. I would caution anyone testing for a production system to stick with only the projects that are supported/sponsored.