Hi David,
I'm talking through freeserve as we speak..
I did not do anything out of the ordinary, just plugged in the phonenumber, and login/pwd..
So, what is exactly not working.. Look in your logfiles for clues, does it not like your login? password?
My user name is in the format: myname.fsworld.co.uk, and password is the one I asked for..
I set it up through their website, paid my 12 pounds (after 2 months) got an email saying thank you and of it went... ( well most of the times, evenings is traffic jams, but that's normal in this country..)
hope this helps? if not, more details and logfiles etc are needed!!
kees