Topic: IMAP / POP3 / Webmail Problem

[mmhas]

Hi!,

Did anyone enecountered this problem :

XXX.XXX.XXX.XXX has received an incorrect or unexpected message. Error Code: -12226

I could not access my email server IMAP or POP3 or Webmail

Thanks

[pfloor]

Please descibe your setup and exactly when and where you see this error.

[mmhas]

It was a few day ago.

Nothing happen! The server was running FINE and No Problem until last Thursday when it's gone weird & funny. Then my user cannot access the server from IMAP / Webmail and today from POP3.

Server setting is Server-Only mode. It's serve user email and webmail only.
It's using the STANDARD Configuration, No other contribs. It's totally EMAIL & WEBMAIL server.

WHEN? ... I see that error when trying to connect to server using IMAP/POP3 and It's refuse my connection when using WEBMAIL.

A few minutes ago it's refuse my SMTP connection. ???

Thanks

[pfloor]

Are you trying from within the local network or from external?

What type of firewall do you have?

[MJB]

I am experiencing similar issues. A couple weeks ago, I upgraded from 7.0 to 7.1 with no problems. This afternoon, one of my users reported that the webmail was down ("Firefox cannot establish a connection to the server"). When I tried accessing Server Manager, I got the same response. However, the admin account works fine when I login on the console. Also, the IMAP mail service is working okay (all of these are local accesses from my company's internal network).

I decided to reboot the server. That was a mistake. Now, not only is the web service down (both Server Manager and webmail), but the e-mail service is down, too. When I launch Mozilla Thunderbird, it tells me "Unable to connect to your IMAP server". I can ping the server, so I know that it's up and running.

The server was configured in server-only mode, and there is no firewall between my PC and it. This doesn't appear to be a firewall or network connectivity issue. Something changed on the server over the weekend, and I have no clue what that was. Any idea where I can start looking for the culprit(s) of these problems?

[william_syd]

Is this related to Bug 2035?

[MJB]

Yes, I believe that bug 2035 is the culprit. This thread had the solution:

http://forums.contribs.org/index.php?topic=33171.0

I had to:

- Stop both httpd services
- Stop both imap services
- Delete the SSL key & certificate
- Run "signal-event domain-modify"
- Run his lock-file clean-up script

It was a nuisance, but my server is functioning normally again. Fortunately, it happened right after everyone went home, so my phone wasn't ringing off the hook. I hope this bug gets fixed soon and rolled out via yum.

[william_syd]

Yes, I believe that bug 2035 is the culprit. This thread had the solution:

Wrong.

That thread has the work around.

The bug tracker will produce a solution.

[mmhas]

I've tried the solution unfortunately for me ... never mind ...
I'll do exactly as your steps ... to try my luck ... If not I've to re-install my server (ughhhhhhhh!) to help my 400 +++ users! The 7.1 is on my hand now!

[mmhas]

FIXED

That's the RIGHT SOLUTION.

Thanks a lot ....

[MJB]

Yes, I believe that bug 2035 is the culprit. This thread had the solution:

Wrong.
That thread has the work around.
The bug tracker will produce a solution.

In my book, it amounts to the same thing. That "solution" fixed the problem right now. I'd much rather have a permanent solution, but I don't know when that will occur. At least my e-mail and web server are up and running again.

[bugme]

I had the same problem. Running the script in http://forums.contribs.org/index.php?topic=33171.0 fixed the HTTP/HTTPS/IMAP/IMAPS problems, but I still have a problem with SMTPS - can anyone help me sort this out?

Thanks.