Topic: Noob Having Trouble with Email

[imcintyre]

I am finally getting around to getting email off the ground and I have a problem that is probably simple but I can't seem to get it. I have read thru the manual and searched here but can't find an answer.

I can send email from one pc to another that are both on the internal network referring to me@mydomain.xxx. Using outlook or t'bird I can send email over the internet using my ISP's address e.g. me@sympatico.ca

I can send an email to the outside world but it does not get there. I can send one from the outside world but I do not receive it. I do not get any error messages. I have sent things to me@mydomain.ca and then webmailed in but they are not there. I do however see the emails I previously sent while on the internal network and I see some emails from cron to me@mydomain.ca

So there seems to be a disconnect between internal and external. I seem to have connectivity to my server from the outside as I can webmail in and VPN in to it.

Thx in advance for your help.

[bpivk]

Check your ports (25). If your server doesn't send mail.
And can you please post your /var/log/qpsmtpd/current logs and qmail logs

[imcintyre]

Thx for quick reply

When you say "check port 25", I'm not sure what I should do. On my server manager I have no port forwarding rules, but again I'm not sure what you are after. Please specify.

I could not find

/var/log/qpsmtpd/current

but post the following

2007-02-19 14:30:08.275299500 new msg 10145276
2007-02-19 14:30:08.275308500 info msg 10145276: bytes 915 from <anonymous@myserver.ca> qp 12073 uid 0
2007-02-19 14:30:08.281162500 starting delivery 568: msg 10145276 to local alias-localdelivery-root@myserver.ca
2007-02-19 14:30:08.281172500 status: local 1/10 remote 0/20
2007-02-19 14:30:08.332657500 new msg 10149337
2007-02-19 14:30:08.332665500 info msg 10149337: bytes 1036 from <anonymous@myserver.ca> qp 12076 uid 400
2007-02-19 14:30:08.355656500 starting delivery 569: msg 10149337 to local root@mcserver1.myserver.ca
2007-02-19 14:30:08.355664500 status: local 2/10 remote 0/20
2007-02-19 14:30:08.355666500 delivery 568: success: forward:_qp_12076/did_0+0+1/
2007-02-19 14:30:08.355669500 status: local 1/10 remote 0/20
2007-02-19 14:30:08.355671500 end msg 10145276
2007-02-19 14:30:08.377700500 new msg 10145276
2007-02-19 14:30:08.377707500 info msg 10145276: bytes 1149 from <anonymous@myserver.ca> qp 12080 uid 101
2007-02-19 14:30:08.384440500 starting delivery 570: msg 10145276 to local alias-localdelivery-me@myserver.ca
2007-02-19 14:30:08.384447500 status: local 2/10 remote 0/20
2007-02-19 14:30:08.384450500 delivery 569: success: did_0+1+1/qp_12080/
2007-02-19 14:30:08.384452500 status: local 1/10 remote 0/20
2007-02-19 14:30:08.384454500 end msg 10149337
2007-02-19 14:30:08.404506500 new msg 10149337
2007-02-19 14:30:08.404513500 info msg 10149337: bytes 1269 from <anonymous@myserver.ca> qp 12083 uid 400
2007-02-19 14:30:08.411415500 starting delivery 571: msg 10149337 to local me@mcserver1.myserver.ca
2007-02-19 14:30:08.411424500 status: local 2/10 remote 0/20
2007-02-19 14:30:08.411427500 delivery 570: success: forward:_qp_12083/did_0+0+1/
2007-02-19 14:30:08.411429500 status: local 1/10 remote 0/20
2007-02-19 14:30:08.411431500 end msg 10145276
2007-02-19 14:30:08.436420500 new msg 10145276
2007-02-19 14:30:08.436428500 info msg 10145276: bytes 1382 from <anonymous@myserver.ca> qp 12088 uid 5003
2007-02-19 14:30:08.443369500 starting delivery 572: msg 10145276 to remote melastname@sympatico.ca
2007-02-19 14:30:08.443378500 status: local 1/10 remote 1/20
2007-02-19 14:30:08.443380500 delivery 571: success: did_1+1+1/qp_12088/
2007-02-19 14:30:08.443382500 status: local 0/10 remote 1/20
2007-02-19 14:30:08.443385500 end msg 10149337
2007-02-19 14:30:08.812440500 delivery 572: success: 67.69.240.21_accepted_message./Remote_host_said:_250_ok:__Message_178286166_accepted/
2007-02-19 14:30:08.812448500 status: local 0/10 remote 0/20
2007-02-19 14:30:08.812450500 end msg 10145276
2007-02-19 14:33:02.792098500 starting delivery 573: msg 11829249 to remote myfriend@myfriend.ca
2007-02-19 14:33:02.792104500 status: local 0/10 remote 1/20
2007-02-19 14:34:03.222660500 delivery 573: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
2007-02-19 14:34:03.222668500 status: local 0/10 remote 0/20
2007-02-19 14:49:19.113524500 starting delivery 574: msg 11829250 to remote myfriend@rogers.com
2007-02-19 14:49:19.113531500 status: local 0/10 remote 1/20
2007-02-19 14:53:19.247777500 delivery 574: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
2007-02-19 14:53:19.247785500 status: local 0/10 remote 0/20
2007-02-19 14:54:08.242118500 starting delivery 575: msg 11829251 to remote ilastname@mywork.com
2007-02-19 14:54:08.242125500 status: local 0/10 remote 1/20
2007-02-19 14:56:08.232084500 delivery 575: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
2007-02-19 14:56:08.232093500 status: local 0/10 remote 0/20
2007-02-19 15:30:23.458385500 new msg 11829252
2007-02-19 15:30:23.458391500 info msg 11829252: bytes 915 from <anonymous@myserver.ca> qp 12266 uid 0
2007-02-19 15:30:23.466100500 starting delivery 576: msg 11829252 to local alias-localdelivery-root@myserver.ca
2007-02-19 15:30:23.466108500 status: local 1/10 remote 0/20
2007-02-19 15:30:23.485398500 new msg 11829253
2007-02-19 15:30:23.485406500 info msg 11829253: bytes 1036 from <anonymous@myserver.ca> qp 12269 uid 400
2007-02-19 15:30:23.492369500 starting delivery 577: msg 11829253 to local root@mcserver1.myserver.ca
2007-02-19 15:30:23.492376500 status: local 2/10 remote 0/20
2007-02-19 15:30:23.492378500 delivery 576: success: forward:_qp_12269/did_0+0+1/
2007-02-19 15:30:23.492381500 status: local 1/10 remote 0/20
2007-02-19 15:30:23.492383500 end msg 11829252
2007-02-19 15:30:23.513381500 new msg 11829252
2007-02-19 15:30:23.513389500 info msg 11829252: bytes 1149 from <anonymous@myserver.ca> qp 12273 uid 101
2007-02-19 15:30:23.520375500 starting delivery 578: msg 11829252 to local alias-localdelivery-me@myserver.ca
2007-02-19 15:30:23.520383500 status: local 2/10 remote 0/20
2007-02-19 15:30:23.520385500 delivery 577: success: did_0+1+1/qp_12273/
2007-02-19 15:30:23.520388500 status: local 1/10 remote 0/20
2007-02-19 15:30:23.520390500 end msg 11829253
2007-02-19 15:30:23.539776500 new msg 11829253
2007-02-19 15:30:23.539784500 info msg 11829253: bytes 1269 from <anonymous@myserver.ca> qp 12276 uid 400
2007-02-19 15:30:23.554847500 starting delivery 579: msg 11829253 to local me@mcserver1.myserver.ca
2007-02-19 15:30:23.554854500 status: local 2/10 remote 0/20
2007-02-19 15:30:23.554856500 delivery 578: success: forward:_qp_12276/did_0+0+1/
2007-02-19 15:30:23.554859500 status: local 1/10 remote 0/20
2007-02-19 15:30:23.554861500 end msg 11829252
2007-02-19 15:30:23.580289500 new msg 11829252
2007-02-19 15:30:23.580295500 info msg 11829252: bytes 1382 from <anonymous@myserver.ca> qp 12281 uid 5003
2007-02-19 15:30:23.587295500 starting delivery 580: msg 11829252 to remote melastname@sympatico.ca
2007-02-19 15:30:23.587303500 status: local 1/10 remote 1/20
2007-02-19 15:30:23.587306500 delivery 579: success: did_1+1+1/qp_12281/
2007-02-19 15:30:23.587308500 status: local 0/10 remote 1/20
2007-02-19 15:30:23.587310500 end msg 11829253
2007-02-19 15:30:23.896145500 delivery 580: success: 67.69.240.20_accepted_message./Remote_host_said:_250_ok:__Message_172742905_accepted/
2007-02-19 15:30:23.896156500 status: local 0/10 remote 0/20
2007-02-19 15:30:23.896158500 end msg 11829252

and

2007-02-19 01:42:25.347677500 10807 Accepted connection 0/40 from 192.168.7.17 / pc-00017.myserver.ca
2007-02-19 01:42:25.355341500 10807 Connection from pc-00017.myserver.ca [192.168.7.17]
2007-02-19 01:42:25.403859500 10807 running plugin (connect): peers
2007-02-19 01:42:25.441074500 10807 trying to get config for peers/192.168.7
2007-02-19 01:42:25.454008500 10807 loading plugins auth/auth_cvm_unix_local cvm_socket /var/lib/cvm/cvm-unix-local.socket enable_smtp no enable_ssmtp yes check_relay check_norelay check_basicheaders check_badmailfrom check_badrcptto_patterns check_badrcptto check_spamhelo check_goodrcptto extn - rcpt_ok tnef2mime virus/clamav clamscan_path=/usr/bin/clamdscan action=reject max_size=25000000 queue/qmail-queue from peers/192.168.7
2007-02-19 01:42:25.458256500 10807 check_relay hooking connect
2007-02-19 01:42:25.460096500 10807 check_norelay hooking connect
2007-02-19 01:42:25.461857500 10807 check_basicheaders hooking data_post
2007-02-19 01:42:25.464018500 10807 check_badmailfrom hooking rcpt
2007-02-19 01:42:25.464843500 10807 check_badmailfrom hooking mail
2007-02-19 01:42:25.466613500 10807 check_badrcptto_patterns hooking rcpt
2007-02-19 01:42:25.468608500 10807 check_badrcptto hooking rcpt
2007-02-19 01:42:25.470342500 10807 check_spamhelo hooking ehlo
2007-02-19 01:42:25.471196500 10807 check_spamhelo hooking helo
2007-02-19 01:42:25.473277500 10807 check_goodrcptto hooking rcpt
2007-02-19 01:42:25.474649500 10807 rcpt_ok hooking rcpt
2007-02-19 01:42:25.476885500 10807 tnef2mime hooking data_post
2007-02-19 01:42:25.478338500 10807 virus::clamav hooking data_post
2007-02-19 01:42:25.480817500 10807 queue::qmail_2dqueue hooking queue
2007-02-19 01:42:25.496826500 10807 Plugin peers, hook connect returned DECLINED,
2007-02-19 01:42:25.496832500 10807 running plugin (connect): check_relay
2007-02-19 01:42:25.496835500 10807 trying to get config for relayclients
2007-02-19 01:42:25.507957500 10807 trying to get config for morerelayclients
2007-02-19 01:42:25.509205500 10807 Plugin check_relay, hook connect returned DECLINED,
2007-02-19 01:42:25.509785500 10807 running plugin (connect): check_norelay
2007-02-19 01:42:25.510421500 10807 trying to get config for norelayclients
2007-02-19 01:42:25.523468500 10807 Plugin check_norelay, hook connect returned DECLINED,
2007-02-19 01:42:25.524160500 10807 trying to get config for smtpgreeting
2007-02-19 01:42:25.531006500 10807 220 mcserver1.myserver.ca ESMTP
2007-02-19 01:42:25.531886500 10807 trying to get config for timeoutsmtpd
2007-02-19 01:42:25.532657500 10807 trying to get config for timeout
2007-02-19 01:42:25.693521500 10807 dispatching EHLO [192.168.7.17]
2007-02-19 01:42:25.695299500 10807 running plugin (ehlo): check_spamhelo
2007-02-19 01:42:25.695307500 10807 trying to get config for badhelo
2007-02-19 01:42:25.715700500 10807 Plugin check_spamhelo, hook ehlo returned DECLINED,
2007-02-19 01:42:25.716579500 10807 trying to get config for me
2007-02-19 01:42:25.718404500 10807 trying to get config for databytes
2007-02-19 01:42:25.726182500 10807 trying to get config for databytes
2007-02-19 01:42:25.726850500 10807 250-myserver.ca Hi pc-00017.myserver.ca [192.168.7.17]
2007-02-19 01:42:25.727651500 10807 250-PIPELINING
2007-02-19 01:42:25.728195500 10807 250-8BITMIME
2007-02-19 01:42:25.728739500 10807 250 SIZE 15000000
2007-02-19 01:42:25.924503500 10807 dispatching MAIL FROM:<me@myserver.ca> SIZE=613
2007-02-19 01:42:25.924511500 10807 full from_parameter: FROM:<me@myserver.ca> SIZE=613
2007-02-19 01:42:25.924514500 10807 from email address : [<me@myserver.ca>]
2007-02-19 01:42:25.925921500 10807 running plugin (mail): check_badmailfrom
2007-02-19 01:42:25.925929500 10807 trying to get config for badmailfrom
2007-02-19 01:42:25.927072500 10807 Plugin check_badmailfrom, hook mail returned DECLINED,
2007-02-19 01:42:25.927799500 10807 getting mail from <me@myserver.ca>
2007-02-19 01:42:25.928382500 10807 250 <me@myserver.ca>, sender OK - how exciting to get mail from you!
2007-02-19 01:42:25.932232500 10807 dispatching RCPT TO:<melastname@sympatico.ca>
2007-02-19 01:42:25.933321500 10807 to email address : [<melastname@sympatico.ca>]
2007-02-19 01:42:25.934243500 10807 running plugin (rcpt): check_badmailfrom
2007-02-19 01:42:25.935067500 10807 Plugin check_badmailfrom, hook rcpt returned DECLINED,
2007-02-19 01:42:25.935617500 10807 running plugin (rcpt): check_badrcptto_patterns
2007-02-19 01:42:25.936378500 10807 Plugin check_badrcptto_patterns, hook rcpt returned DECLINED,
2007-02-19 01:42:25.936919500 10807 running plugin (rcpt): check_badrcptto
2007-02-19 01:42:25.937790500 10807 Plugin check_badrcptto, hook rcpt returned DECLINED,
2007-02-19 01:42:25.938313500 10807 running plugin (rcpt): check_goodrcptto
2007-02-19 01:42:25.939067500 10807 Plugin check_goodrcptto, hook rcpt returned DECLINED,
2007-02-19 01:42:25.939603500 10807 running plugin (rcpt): rcpt_ok

[bpivk]

When you say "check port 25", I'm not sure what I should do.

Google for shields up or go to grc.com and find it. Then use the portscan function and see if your port is open.

[imcintyre]

Done a little looking around and found that "Sympatico" my isp blocks port 25 as per attached.

One of the disadvantages of this arrangement is that it also prevents the use of any port 25 SMTP server other than the ones that Sympatico provides. (SMTP servers that use a port other than 25, like GMail which uses 465 for example, are not affected by this block.) So if you have a third-party e-mail provider, you will not be able to send outgoing mail through their SMTP server. You must use a Sympatico SMTP server. Your outgoing mail will still appear with whatever e-mail address you wish, even if it is not a Sympatico e-mail address.

Another disadvantage is that it prevents a Sympatico customer from running their own incoming SMTP e-mail server.

Please note that port 25 blocking does not affect incoming email through POP3 servers, which do not use port 25. You are free to use whatever POP3 provider you wish.

[bpivk]

Then enter simpatico's accout under settings for outgoing mail.

[imcintyre]

Thx, I have done this and sent emails to work and we will see what happens.

Ok, that seemed to have worked as I checked on my webmail for work account and the email showed up. I responded and it  has not shown at home yet.

I changed my email reception settings to multi drop and everything showed up at home, so far so good.

What is the practical difference between ETRN and multidrop?

[bpivk]

Enjoy
http://forums.contribs.org/index.php?topic=4413.0

[raem]

imcintyre

> ....found that "Sympatico" my isp blocks port 25

See this new section added to the manual re port 25 workaround.

http://wiki.contribs.org/SME_Server:Documentation:HowTo:PortRedirect

[imcintyre]

Bpvik and Ray Mitchell;

Thanks for the answers. I am at work now and it appears as though I can send and receive ok. I will try for other members of my family and see if the emails get resolved properly and then publish here what I did. It might not be rocket science but I haven't found anything clear (for a tard like me).

Ray, I read thru the link you sent and I did not (so far) need anything as complicated. I have a dynamic dns service and I apparently can send and receive emails and myname@myserver.ca instead of myname@sympatico.ca (where sympatico is my ISP).

Thx again.