I see that in smedev are the following:
rt
rt-mail-dispatcher
smeserver-rt
Running the following:
yum install rt rt-mail-dispatcher smeserver-rt --disablerepo=* --enablerepo=base --enablerepo=updates --enablerepo=smeos --enablerepo=smeupdates --enablerepo=smeaddons --enablerepo=smedev
Yields a LOT of perl dependency errors. I'd love to get a good ticket tracker installed, and saw these RPM's, so before trying OTRS, I'd love to see what capabilites RT has...
Can't seem to find a howto or instructions.
Thanks.
Hello jahlewis,
I am not an expert in Linux, but I am trying many things on sme. I spend many times to have RT-Ticket installed on my sme 7.0, DL-380.
Yesterday I succed to install it on my SME. RT-Ticket is actually up and running but this installation modifiy all the http setting of my server. For the time beiing I installed RT but now I am looking for how to solve this problem.
The things is I cannot access to my Primary Ibay and all other Ibays on port 80, all ibays are avalaible with https. Also I cannot acces to my horde webmail. If you can have a lot on it after you install!!!
I think you should first NOT INSTALL ON PRODUCTION SERVER
To install RT-Ticket, you should create on root promt a new directory named: "rt-setup".
Into this directory you should download this file: "rt-3.4.5-for-sme-7-install.sh".
wget
http://mirror.contribs.org/smeserver/contribs/hmuhammad/_devel/rt-3.4.5-for-sme-7-install.shI edit this file and I modify the line 20 and add a new line 21 as below
#CENTOS_UPDATES_URL=http://isoredirect.centos.org/centos/4/updates/i386/RPMS
CENTOS_UPDATES_URL=http://linuxsoft.cern.ch/cern/slc43/i386/yum/updates
The line starting with # is set as comments becaus the link is broken to download some files.
After that you can start the installation:
[root@sme-v7 rt-setup]# sh rt-3.4.5-for-sme-7-install.sh INSTALL
This command should be perform many time before the end of installation.
In fact, the installer is installing some new package and ask you reboot the server. Don't forget to use both commands "signal-event post-upgrade" and "signal-event reboot"
Before the last reboot you will see this message:
--------------------------------------------------------------------------
Stopping qmail: [ OK ]
Starting qmail: [ OK ]
Stopping httpd-admin: [ OK ]
Starting httpd-admin: [ OK ]
Stopping httpd-e-smith: [ OK ]
Starting httpd-e-smith: [ OK ]
_____RT successfully installed____________________________________________
Known errors are listed in the doc.*.err.txt files (if any)
Check for other errors in the rt-local-install.* files, such as...
rt-local-install.err
rt-local-install.log
...errors related to the rt repository
...Ignore the following error (a harmless bug)...
Starting httpd: No root path(s) specified at /usr/bin/webmux.pl line 98
Now run ...
lynx localhost/rt
...and test by logging-on using...
logonid/password: root/password
...then change the password via Preferencs.
To see the above instructions again, run...
less doc.post-install-succeeded.txt
_____RT successfully installed____________________________________________
You should now manually run...
signal-event post-upgrade ; signal-event reboot
--------------------------------------------------------------------------------------
Goodluck
1 Replies
1755 Views