Topic: SARK UCS 2.2.1 - External Alias via IVR poor delayed audio

[dogmai]

Hello,

I have just setup SARK UCS 2.2.1. Thanks Selintra!

I have 2 sip trunks (A and B).  I have setup an IVR as the answer point on trunk A, and one of the options is an Alias to my cell phone via trunk B.  The audio quality is poor and very delayed.

If I call my cell via Trunk A or Trunk B from an internal set the quality is great and there is hardly any noticeable delay.

Any suggestions?

Thanks,
D.

[SARK devs]

Almost certain that your internet link uplift is 256K or less.  Your system is struggling to handle 2 calls on the net (not uncommon).  Try setting the speech optimization parameter (in Globals) to THRUPUT.

Best