Topic: Sail Voicemail

[edeganay]

Hi there,
SME 7.2, SAIL 2.1.15-502
1 sip trunkline
6 SIP internal extensions 5000-5005
3 softphones, 1 thomson ST2030, one Linksys PAP2 with 2 analog phone on it

I'm trying to get the voicemail working fine, but there is something I miss.
The trunkline is going to an alias (N°5020, which makes ring avery extensions)
After 30 sec, it is supposed to go to the voicemail, and it is actually going to the 5000 voicemail.

all extension are seen in /val/spool/asterisk/voicemail/default (not aliases)

I could change the voicemail message with *50* wihtout any pb.

My pb :
- How can I change the extension of the voicemail used for this alias ?
- Messages are not stored, even sent by email, when I call the voicemail, there nothing to retrieve

thanks for you help
Edd

[Franco]

Hi,
In Global Settings you have the Operator Extension, yours must be 5000. That extension must be receiving all the messages.

Thanks,

[edeganay]

ok thanks,

And how do you explain that messages are not stored ?

Edd

[Franco]

To be sure they're not been stored, check the contents of /var/spool/asterisk/voicemail/

Code: [Select]

du -h in this folder will show you the size of the folder.

[edeganay]

It doesn't seem to...

Code: [Select]

[root@server ~]# ls /var/spool/asterisk/voicemail/
default  default0  default1  default2  default5

[root@server ~]# cd /var/spool/asterisk/voicemail/
[root@server voicemail]# du -h
4,0K    ./default2/5001/INBOX
24K     ./default2/5001/tmp
32K     ./default2/5001
4,0K    ./default2/5002/INBOX
4,0K    ./default2/5002/tmp
12K     ./default2/5002
4,0K    ./default2/1234/INBOX
32K     ./default2/1234
4,0K    ./default2/5000/INBOX
4,0K    ./default2/5000/tmp
12K     ./default2/5000
4,0K    ./default2/5003/INBOX
16K     ./default2/5003/tmp
24K     ./default2/5003
4,0K    ./default2/5555/INBOX
4,0K    ./default2/5555/tmp
12K     ./default2/5555
128K    ./default2
4,0K    ./default0/5000/greet
4,0K    ./default0/5000/temp
4,0K    ./default0/5000/unavail
4,0K    ./default0/5000/INBOX
4,0K    ./default0/5000/tmp
24K     ./default0/5000
28K     ./default0
4,0K    ./default/5001/greet
4,0K    ./default/5001/temp
4,0K    ./default/5001/unavail
4,0K    ./default/5001/INBOX
4,0K    ./default/5001/tmp
24K     ./default/5001
4,0K    ./default/5002/greet
4,0K    ./default/5002/temp
4,0K    ./default/5002/unavail
4,0K    ./default/5002/Old
4,0K    ./default/5002/INBOX
4,0K    ./default/5002/tmp
44K     ./default/5002
4,0K    ./default/5004/greet
4,0K    ./default/5004/temp
4,0K    ./default/5004/unavail
4,0K    ./default/5004/INBOX
4,0K    ./default/5004/tmp
24K     ./default/5004
4,0K    ./default/5005/greet
4,0K    ./default/5005/temp
4,0K    ./default/5005/unavail
4,0K    ./default/5005/INBOX
4,0K    ./default/5005/tmp
24K     ./default/5005
4,0K    ./default/5000/greet
4,0K    ./default/5000/temp
4,0K    ./default/5000/unavail
4,0K    ./default/5000/Old
4,0K    ./default/5000/INBOX
4,0K    ./default/5000/tmp
44K     ./default/5000
4,0K    ./default/5003/greet
4,0K    ./default/5003/temp
4,0K    ./default/5003/unavail
4,0K    ./default/5003/INBOX
4,0K    ./default/5003/tmp
24K     ./default/5003
188K    ./default
4,0K    ./default1/5001/INBOX
24K     ./default1/5001/tmp
32K     ./default1/5001
4,0K    ./default1/5002/INBOX
4,0K    ./default1/5002/tmp
12K     ./default1/5002
4,0K    ./default1/1234/INBOX
32K     ./default1/1234
4,0K    ./default1/5000/INBOX
4,0K    ./default1/5000/tmp
12K     ./default1/5000
4,0K    ./default1/5003/INBOX
16K     ./default1/5003/tmp
24K     ./default1/5003
116K    ./default1
4,0K    ./default5/5001/INBOX
4,0K    ./default5/5001/tmp
12K     ./default5/5001
4,0K    ./default5/5002/INBOX
4,0K    ./default5/5002/tmp
12K     ./default5/5002
4,0K    ./default5/1234/INBOX
32K     ./default5/1234
60K     ./default5
524K    .


[Franco]

Jeff will have to jump in and help then, I'm using 2.1.14-507 which I'm using to compare. Maybe there's a voicemail bug in 2.1.15 (??)

Thanks,

[SARK devs]

Hi Guys,

We do get a lot of complaints about Voicemail not working.  Usually this is due to the fact that we have minmessage set rather aggressively at 8 seconds.  What this means is that if your message is less than 8 seconds, which is often the case with test messages but rarely the case in real life, SAIL will discard it.  Why do we do this?  To stop "ghost" messages from clogging up your inbox.  A ghost message is one where the caller listens to the voicemail message, waits for a few seconds, and then hangs up.  This does happen a lot in real life.  If you want to set a smaller minmessage, you can change it in headers->voicemail.conf.

Kind Regards

S

[edeganay]

hi there,
I reduced the minmessage to 2 sec, now it seems to work, but

In voicemail.conf in headers, I changed the warning email message to a french one, but I still receive the email in english. Did I change the wonrg file ?

Thanks for you help,
Edd