Topic: How to allow extensions to call each others in different clusters

[soprom]

Hi,

I'm using clusters so that extensions use specific ITSP account to make calls.
But I also want any extension to call anyother extension.
Is this a conflicting request with the concept of cluster?

Thanks.

[soprom]

By using alias, ring groups are reachable but not the direct extensions.
The results is what is needed.

[SARK devs]

Hi Sophie,

If you edit your cluster, there is an input box called Clusters to include. In that box you can type the names of other clusters that you want to be able to call from this cluster.  So let's say you have created cluster_a cluster_b and default then you can edit cluster_a and type...

cluster_b  default

This will allow phones in cluster_a to call any phone in cluster_b and any phone in default.

Hope this helps.

Kind Regards

S

[soprom]

Thanks,

Before I go with this, will it also allow an extension to use oubound routes defined for the other cluster?

[SARK devs]

Hi Sophie,

will it also allow an extension to use oubound routes defined for the other cluster?

Good question..

No it won't because the outbound route is defined (restricted) by the route(s) which the cluster owns, not by the include cluster statement. SAIL physically isolates cluster routes from one another by placing them into separate, cluster specific, contexts.  You can see this if you look at your extensions.conf file in the general edit panel.    The include cluster feature was designed to allow for multiple clusters to be able to contact a central admin person or resource but it doesn't affect cluster dial out pathways.

Kind Regards

S

[soprom]

Works fine...
Thanks!