Topic: Missing Mails

[manegar]

Dear All,
   I have a strange problem in SME 7.1 (Server Only Mode), well few days back an internal user had sent a mail to some of the internal users, but one couple of users did not receive that mail. When I checked the sent mail it was clearly showing the entire mail id’s in cc. I told the user that is was his mistake and forgot the issue. Again I got a complaint that one user did not receive the mail from a yahoo account (the users was kept in cc) but the other user had received the same mail. Today also I got a complaint that some of the user is not receiving mail which is kept in CC. Please help me out with this issue.

Below is the server configuration:
Server Mode: Server Only
POP3 Server Access:    Allow both POP3 and POP3S
IMAP Server Access:   Allow private and public (secure IMAP)
Webmail Access:   Allow HTTPS (secure)
Email Retrieval mode:   Standard (SMPT)
SMTP Authentication:   Allow SMTP (Secure)


Disk Usage Report
  /home/e-smith/files/users - 16.4G 3,821 118,518 00:01:53 Mon Jul 21 2008
  /home/e-smith/files/ibays - 463b 9 2 00:01:53 Mon Jul 21 2008   


Thanks in Advance

Ivynash

[kevinb]

This may or may not be the same issue I have seen. Users who use Windows Live Mail with IMAP have "lost" incoming emails. If you turn the logs on in WLM it will show some kind of date formatting error and not show the email at all. If you setup WLM to use POP the the email appears. Outlook and TB in IMAP will see it so I put it down as a WLM bug.

[CharlieBrady]

   I have a strange problem in SME 7.1 (Server Only Mode), well few days back an internal user had sent a mail to some of the internal users, but one couple of users did not receive that mail. When I checked the sent mail it was clearly showing the entire mail id’s in cc. I told the user that is was his mistake and forgot the issue.

You shouldn't have done that. You should have traced through the qpsmtpd and qmail log files, and worked out whether the mail was sent, and whether it was delivered.

Again I got a complaint that one user did not receive the mail from a yahoo account (the users was kept in cc) but the other user had received the same mail.

There's nothing that you can do to ensure that yahoo actually tries to deliver a mail to your server. Your log files will show, however, if yahoo tried to deliver it, but your server for some reason would not accept a message.