Topic: RTIR (Incident Response) or RT (Request Tracker) from bestpractical.com

[Tillebeck]

Hi

has anyone tried to install the RT or RTIR from http://bestpractical.com?

I found this page with a dead link to am installer:
http://www.lafferty.ca/software/sme/
(dead link: http://distro.ibiblio.org/pub/linux/distributions/e-smith/contrib/RichLafferty/rt/)

Nothing found in the wiki, and nothing in the forum. So I guess not. But if I go ahead installing and end up messing up a server I will blame myself for not asking in here first

BR. Anders

[David Harper]

Request Tracker requires a bazillion Perl modules and numerous other things. Unless you really require some of its more advanced features, try sticking to something simpler, like OSTicket.

Alternatively, this wiki article details how to install Cerberus Helpdesk on SME Server.

[Tillebeck]

Thanks for your reply.
I will look into your suggestions. We just need some kind of acceptable ticket system. Not neccessarily the RT. Both OSTicket and Cerberus could be good choices. I will look into then.

BR. Anders