Topic: Remote Extn Call Internal

[Graham]

I have a number of extensions some are local some are remote.

When making a call to the sipgate line the remote extension rings and we answer and it all works fine, but if I make a call from the remote extension(1001) to a local extension(1002) the call connects but all we get is silence, same when calling something like *60 or *61 from the remote extension the line is silent.

Any ideas

[bbialy]

i had simmilar problems few times
in all cases i had wrong value in external IP in globals.
so double check it
it should help.
there can be problems if your pbx is over two firewalls
if yes write, we try to fix it.
bbialy

[Graham]

Your correct it was an issue with the External IP Address.

We use dyndns, the server hostname is servername.xxxxxx.dyndns.org, in the external IP address I put xxxxxx.dyndns.org issue with this is that was being resolved localy as 10.0.1.1 so I had to change the setting under Configuration > Domains for xxxxxx.dyndns.org to Internet DNS servers and not Resolve locally.

Maybe this is something Sail should check when it's being set.

[SARK devs]

Maybe this is something Sail should check when it's being set.

Not easy to do in practice.  But if you can define the ruleset to apply then give it to us and we'll look at implementing it.

Best

S

[Graham]

I'm new at all this, is it not possible to do something like this.

If External IP Address resolves to eth0 IP range then you have a issue, in my case eth0 is internal network and eth1 is cable modem.

So let’s say my internal IP range is 10.0.1.x and my External IP Address in Sail is set to xxxxxx.dyndns.org and that resolves 10.0.1.x, issue found.