Topic: Webmail access not happenning from public domain

[smef@n]

Hi,

I am using SME 7.4 as a webmail server in my company for the past 2 months. All this time, I was able to access the webmail (using the https://mydomain/webmail/ format) from public domain as well as local network. Only today as I am trying to access the webmail  I am getting a page load error. The browser is giving me an error that reads:

Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.

Please note that when I enter the address in addressbox and press enter, the status bar of browser switches these messages
"Connected mydomainname"
"Connecting mydomainname"
It does this 9-10 times and then displays the error.

I have tried using both Internet explorer as well as Mozilla but the problem remains.

Also note that I am able to access the webmail from local network. It is only giving error from public domain.

I have tried to reboot the server 2-3 times and have updated it regularly.

Please help.

PJ

[Boris]

Could your ISP be blocking incoming traffic?

[David Harper]

This is unlikely to be an SME  issue. It could be an ISP block, as Boris suggested, or some kind of setting issue if you have a router or similar device between your server and the Internet. Can you access your root site from the Internet - i.e. http://mydomain.com? Can you ping it?

[Craig Cabrey]

What happens when you try to use the server's IP address directly? (e.g. https://192.168.1.1/webmail)

Craig

[smef@n]

Thanks a lot for the responses. I am in a discussion with the ISP who is looking into this issue.

PJ