Topic: Solved: IVR Setup Problem

[Tib]

I have setup a greeting like "Press 1 for sales etc"

I have then setup an IVR with my greeting then put the extensions agains the option fields.

The I have gone to my trunk and selected the Greeting
When I call the number the greeting plays but when I select the button for the extension I want ... nothing happens ... the greeting just keeps playing.

I'm sure I'm missing something simple.

Also something weird with my greeting recording ... I press *60*3004 it then asks for a password ... I put in the password and then it says thankyou3004123 a few seconds silence then it says 123 again and hangs up ... even while I'm talking.

Also when I tried to record using my normal phone I just got a busy tone ... the above mentioned only worked while using a soft phone.

The only way I could do my recording is to record using my computer then convert it to gsm and up load it.

I'm using Version: sail-2.2.1-716 in server only mode but the SME is the DHCP server.


regards,

Tib

[SARK devs]

check your dtmf settings.  It looks as though you have a mismatch somewhere.  If in doubt, set everything as sip-info (dtmfmode=info in sip.conf and sip-info in the phone). 

[Tib]

ok .. had a bit of time to get back onto this.

Below is my setup for the SPA3000 trunk

type=peer
host=dynamic
qualify=3000
canreinvite=no
username=my username
secret=mypass
disallow=all
allow=ulaw
allow=alaw

I tried to add dtmfmode=info to it but it didn't do anything.

It still won't route to extension 1 or 2 etc

Regards,

Tib

[SARK devs]

Clearly you have a problem flowing dtmf data across the spa3K to the asterisk box.   I'm afraid we just don't have the time or the manpower to debug your spa3K.  These are little PBX's in their own right and it is very easy to set them up wrongly.

Areas you might want to look at are the spa3K dtmf settings.  Other than that, I'm afraid there isn't a lot we can do to help.  If you have a VoIP trunk then try your IVR over that as a parallel test.  If it still looks like an asterisk setup issue then by all means post again and we'll do our best to help.

Kind Regards

S



 

[Tib]

Thanks for the help ... I'll have a look into it a bit harder.

Next week though I will get a OpenVox card and run that way

Regards,

Tib

[Tib]

I got this working now ... it was the setup in the SPA3000 settings

The

Code: [Select]

DTMF Tx Method: in the PSTN setup was set to Auto instead of INFO


Regards,

Tib