Topic: Strange incoming call problem

[ntblade]

Hi all,
I've this setup:
SME 7.4
sail-2.3.1-13
asterisk-1.4.23.1-72.el4

We have the main PSTN line connected to an SPA3102 and an iax trunk to VoipTalk.

Calls work fine in / out.  However, whem a call is in progress to the operator and another call comes in, the busy message is played and the operator and the first calling party hear the message being played back.

At this stage I don't know which line(s) is in use when this happens.  Where can I look in the logs?
How to fix please?

Thanks,

Norrie

[David Harper]

Run 'asterisk -rvvvvv' from the console, and then try to replicate the issue.

[SARK devs]

Siemens handsets?

[ntblade]

Siemens handsets?

Eh?  Yes there is an A580 IP.  What could this be doing?

N

[SARK devs]

Check the internal ring time on the A580.  we had a similar problem at one of our customer sites and it turned out to be the internal voicemail server on the Siemens phone kicking in unexpectedly

Best

S

[ntblade]

Will do, thanks.

Norrie

[ntblade]

Sorry, I can't see anything about internal ring time.  Is this set in sail or the phone?

Thanks
N

[SARK devs]

The Siemens units have their own vmail on-board.

It is set by browsing to the Siemens base unit.

Best

S

[ntblade]

I thought that was what you meant but there's nothing in the web interface that allows this to be set.

N

[SARK devs]

I could be wrong - it was just something which caused us a problem at a customer.