Topic: Double e-mails using MS outlook

[henry44]

I spent about an hour searching the forums and obviously didn't use the correct search string. When I set up a new e-mail account using MS Outlook, SME returns a copy of each e-mail (every e-mail comes out as doubles). Old accounts do not do this.

What should I be looking as a cause?

[larieu]

what protocol do you use?

POP3
POP3S
IMAP
IMAPS

[henry44]

Sorry.....

It is a plain vanilla install of SME (no contribs) using pop3 e-mail protocol with Outlook as the reader.

[paradigm]

Does this happen also in horde or only when receiving mail in outlook ?

Are you pulling mail from the same account with to diffrent mail clients ?

And if yes to the above maybe "leave copy on the server" is checked on one of them ?

[henry44]

Only in outlook. Single account in outlook. "Leave copy on server" was the first thing I checked for. In my wanderings through the forums, I was able to find that piece of info.

Thanks for the suggestion. Is there anymore info I could provide that would be useful?

[paradigm]

Can you check this using Horde (send a new mail to that account and only check in horde) ,

Maybe its a strange outlook issue...

another long shot in the dark , check the mail's "X-Copied-To" and the "Delivered-To" ...

[henry44]

I am getting double e-mails in Horde as well (didn't think I was).

Here are the headers of the 2 e-mails

e-mail 1

Return-Path: <henry@mrlistersir.com>
Delivered-To: henry44@henry.alpinepump.com
Received: (qmail 4812 invoked by alias); 5 Sep 2009 03:51:58 -0000
Delivered-To: alias-localdelivery-henry44@alpinepump.com
Received: (qmail 4809 invoked by uid 453); 5 Sep 2009 03:51:58 -0000
X-Virus-Checked: Checked by ClamAV on alpinepump.com
X-Spam-Status: No, hits=0.0 required=5.0
   tests=
X-Spam-Check-By: alpinepump.com
Received: from larry-server.mrlistersir.com (HELO mrlistersir.com) (207.55.114.23)
    by alpinepump.com (qpsmtpd/0.40) with SMTP; Fri, 04 Sep 2009 20:51:54 -0700
Received: (qmail 11361 invoked by uid 453); 5 Sep 2009 03:51:53 -0000
X-Virus-Checked: Checked by ClamAV on mrlistersir.com
Received: from lenny.mrlistersir.com (HELO [127.0.0.1]) (192.168.1.249)
    by mrlistersir.com (qpsmtpd/0.40) with ESMTP; Fri, 04 Sep 2009 20:51:52 -0700
Message-ID: <4AA1E059.1080300@mrlistersir.com>
Date: Fri, 04 Sep 2009 20:51:53 -0700
From: Henry Gillow-Wiles <henry@mrlistersir.com>
User-Agent: Thunderbird 2.0.0.23 (Windows/20090812)
MIME-Version: 1.0
To: henry44@alpinepump.com
Subject: test1
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

e-mail 2

Return-Path: <henry@mrlistersir.com>
Delivered-To: henry44@henry.alpinepump.com
Received: (qmail 4812 invoked by alias); 5 Sep 2009 03:51:58 -0000
Delivered-To: alias-localdelivery-henry44@alpinepump.com
Received: (qmail 4809 invoked by uid 453); 5 Sep 2009 03:51:58 -0000
X-Virus-Checked: Checked by ClamAV on alpinepump.com
X-Spam-Status: No, hits=0.0 required=5.0
   tests=
X-Spam-Check-By: alpinepump.com
Received: from larry-server.mrlistersir.com (HELO mrlistersir.com) (207.55.114.23)
    by alpinepump.com (qpsmtpd/0.40) with SMTP; Fri, 04 Sep 2009 20:51:54 -0700
Received: (qmail 11361 invoked by uid 453); 5 Sep 2009 03:51:53 -0000
X-Virus-Checked: Checked by ClamAV on mrlistersir.com
Received: from lenny.mrlistersir.com (HELO [127.0.0.1]) (192.168.1.249)
    by mrlistersir.com (qpsmtpd/0.40) with ESMTP; Fri, 04 Sep 2009 20:51:52 -0700
Message-ID: <4AA1E059.1080300@mrlistersir.com>
Date: Fri, 04 Sep 2009 20:51:53 -0700
From: Henry Gillow-Wiles <henry@mrlistersir.com>
User-Agent: Thunderbird 2.0.0.23 (Windows/20090812)
MIME-Version: 1.0
To: henry44@alpinepump.com
Subject: test1
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

I can't see any differences in the message id's or other aspects of the e-mails.

[henry44]

Any thoughts?

It doesn't seem to matter if I use outlook, thunderbird, pop3, imap, or the webmail interface. There still are double e-mails. I tried different workstations and different operating systems. Still double e-mails. I am stumped.

[paradigm]

I think you should open a bug report..

[henry44]

I thought of that, but it is happening on only one of 3 sme installs of which I am care taking. All 3 are plain vanilla stock installs with no contribs.

[paradigm]

If something isn't working out of the box i think you should open a bug report

[Stefano]

If something isn't working out of the box i think you should open a bug report

you've stolen the words from my fingertips..

[henry44]

OK, I'll do that.

[shawnbishop]

mm..strange..only time I have had this is..

1. The line speed so there was a time out issues, so mail was being delivered incorreclty, and ...

2. the sending server sent two emails...who is the mrlistersir.com server??, could they be sending you a copy of the mail?

[CharlieBrady]

Shawn, please post all followup via the bug tracker. Thanks.

[gippsweb]

I normally find duplicate emails in Outlook to be caused by a broken mail sorting rule..

[henry44]

Finally, after lots of patience on the part the dev team (thanks a bunch) and some foolishness on my part, I found the solution. There had (unknown to me) been some contribs installed on the server in early version 6 and (also unknown to me) these were brought forward via the backup/restore tapes to land in the fresh install. There was a particular contrib that caused the problem. This was detailed and solved in bug #401 (from 2004).

Again, this was an odd problem that was particular to the set-up I am dealing with and I want to thank those that helped me solve the problem.

Henry