you say that the problem arise after your client load a new software on w2008 machine..
how the w2008 machine interacts with SME? does it write on SME's shares?
in any case, this is OT in this forum IMO fot 2 reasons:
- if is a kernel problem, it should be reported in bugzilla or directly upstream
- if is something wrong with a w2008 sw, it's not a SME's issue
my 2c
P.S. If Charlie agrees, I will ask the moderatos to move this topic to "general discussions"