Id like to say that this is a cracking topic for showing how the forum and bugzilla should work together.
I understand the need for bugzilla from the developers point of view, but most of the time (speaking for myself) i assume its me doing something daft not sme.
this makes sense, ir problem found, discussed on forum, escaleted to bugtracker, found to be user (as im sure is usual) not sme, reported back on forum.
Thumbs up from me anyway.
James