Topic: Accepting Meeting Requests errors as undeliverable

[jim7jim]

Running Outlook clients on SME v7.4.

User Tom Smith sends a meeting invite to a few other users. Some users can accept the meeting request with no problems. But when other users Accept the meeting, they get an error message that the address isn't deliverable. When I look in the logs I can see the replies that are failing are in the format:

2010-05-04 15:20:36.939794500 31398 dispatching RCPT TO: <Tom Smith>
2010-05-04 15:20:36.940317500 31398 to email address : [<Tom Smith>]
2010-05-04 15:20:36.940679500 31398 501 could not parse recipient


In the RCPT TO: field instead of the email address it has the meeting organizer's name. Additionally there is a space between the colon and the < bracket that I don't think is supposed to be there. This happened on a client with Outlook 2000 and one with 2003.

Does anyone know how to fix this? Is this an Outlook issue or is SME supposed to be able to parse a user's name in that field? The other emails I've looked at all have the email address in that field (tom.smith@mydomain.com). TIA for any suggestions.
   

[cactus]

In the RCPT TO: field instead of the email address it has the meeting organizer's name.

My guess is this has to do with some sort of local configuration of Outlook as I am unaware of SME Server changing this in the process.

Additionally there is a space between the colon and the < bracket that I don't think is supposed to be there. This happened on a client with Outlook 2000 and one with 2003.

AFAIK that should not be a problem.

Does anyone know how to fix this? Is this an Outlook issue or is SME supposed to be able to parse a user's name in that field? The other emails I've looked at all have the email address in that field (tom.smith@mydomain.com). TIA for any suggestions.
 

My gut feeling is it is some strange Outlook issue, but unfortunately I don't know where to go hunting for it in order to find a solution. Sorry!