Topic: Help needed to create an IVR

[Teviot]

Hi all

Have read the documentation on how to create and IVR http://sarkpbx.com/twiki/bin/view/Main/DocChapter151

I have created the greeting setting out the menu options and created the IVR to point in the right direction depending on which button is pressed.

But, I haven't had any luck getting it to go to the option selected. When a button is press it just repeats the menu greeting.

Have I missed something? Is there more detailed documentation that I can read?  or can someone point me in the right direction and tell me what I have missed?

[guest22]

Does you extension create the correct DTMF tones? Check the extension settings, specifically 'dtmfmode=....'

http://www.voip-info.org/wiki/view/Asterisk+sip+dtmfmode

[Teviot]

Does you extension create the correct DTMF tones? Check the extension settings, specifically 'dtmfmode=....'

http://www.voip-info.org/wiki/view/Asterisk+sip+dtmfmode

I am guesing you mean in the extension setup??

What would you suggest that I put as the "dtmfmode"??

[Teviot]

I am guesing you mean in the extension setup??

What would you suggest that I put as the "dtmfmode"??

It's ok ... I set the dtmfmode to AUTO and it worked.

I have one more question. How do I setup an option to goto another number elsewhere (i.e. A sibling PBX)?

[guest22]

You can try to create a custom application which you can assign to a digit in the IVR

[Teviot]

You can try to create a custom application which you can assign to a digit in the IVR

I don't know anything about creating a custom application.  Can you give me a sample of what I need to create and maybe even a link to a website or webpage that will give me information on how to create a custom application please.

[guest22]

Create a custom app from the left sail menu, give it a sensible name.

Enter something like this (without the lines):
-----------------

exten => s,n,Dial(Local/12345@internal,22)
exten => s,n,Goto(s-${DIALSTATUS},1)
exten => s,n,Hangup()

exten => _s-.,1,Hangup()

exten => h,1,Hangup()

--------------------

This will dial 12345 according your dialplan rules, internal, if not present, using zap. Need to play with it, just a sample. The multiple hangups are to make sure the line hangs up under all conditions.