Topic: IVR Menu problems

[Teviot]

S

I think i have come across a problem with sail-2.2.4-51

I have 2 IVR menus in my system. both were working ok until a week or so ago when I upgraded from sail-2.2.4-50 to sail-2.2.4-51.

One of the IVR menu's stopped working from my voipfone trunk.  I have deleted the IVR and the greeting and recreated them.  I also down graded to sail-2.2.4-50 think that might solve the problem but it didn't.

I don't know where to look or what to change from here. Any idea's?

Code: [Select]

    -- Executing [301XXXXX@from-pstn:1] AGI("SIP/30134831-085adc58", "selintra|Inbound|301XXXXX|301XXXXX") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/selintra
    -- AGI Script Executing Application: (Set) Options: (CDR(userfield)=301XXXXX)
    -- AGI Script selintra completed, returning 0
    -- Executing [01158XXXXXX@mainmenu:1] AGI("SIP/301XXXXX-085adc58", "selintra|Inbound|01158XXXXXX|01158XXXXXX") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/selintra
    -- AGI Script Executing Application: (Set) Options: (CDR(userfield)=01158XXXXXX)
    -- AGI Script Executing Application: (Background) Options: (silence/1)
    -- <SIP/301XXXXX-085adc58> Playing 'silence/1' (language 'en')
    -- AGI Script selintra completed, returning 0
    -- Executing [s@customOpenGreet:1] BackGround("SIP/301XXXXX-085adc58", "usergreeting6000") in new stack
    -- <SIP/30134831-085adc58> Playing 'usergreeting6000' (language 'en')
    -- Invalid extension '1' in context 'customOpenGreet' on SIP/301XXXXX-085adc58
  == CDR updated on SIP/301XXXXX-085adc58
    -- Executing [i@customOpenGreet:1] BackGround("SIP/30134831-085adc58", "invalid") in new stack
    -- <SIP/301XXXXX-085adc58> Playing 'invalid' (language 'en')
    -- Executing [i@customOpenGreet:2] Goto("SIP/30134831-085adc58", "customOpenGreet|s|2") in new stack
    -- Goto (customOpenGreet,s,2)
    -- Executing [s@customOpenGreet:2] BackGround("SIP/301XXXXX-085adc58", "silence/3") in new stack
    -- <SIP/301XXXXX-085adc58> Playing 'silence/3' (language 'en')
  == Spawn extension (customOpenGreet, s, 2) exited non-zero on 'SIP/30134831-085adc58'
    -- Executing [h@customOpenGreet:1] Hangup("SIP/301XXXXX-085adc58", "") in new stack


[SARK devs]

Hello,

Unfortunately "stopped working" doesn't help too much.  What was your IVR supposed to do and what did it actually do would be a good place to start.    I ran an svn diff on release 50 and 51 and there were no changes made to IVR processing in that revision which probably means that your problem was there in -50 and -51 (which tends to be confirmed by your regression not making any difference).

Please tell us more about the actual problem and we may be able to help.

Kind Regards

S