Topic: Call dropped after 60 minutes?

[llandry]

Hi all,

I've notice that all of my calls get dropped after I've been connected for 60 minutes...

I recently (Dec) upgraded to SAIL 3.1.0 and I don't know if this is just a coincidence or it's related to the upgrade. I truly don't recall this happening on 2.x

I haven't contacted my VoIP provider yet, just wanted to know if there was a configuration parameter that could cause this.

Thanks in advance.

[SARK devs]

Hi there

In 2.5/6 we introduced an absolute call timeout which is set on all outbound calls.  In 3.1 it is in the "call-control" tab in globals panel.  It is specified in seconds and the default is 3600 but you can set it to whatever value you like.

Kind Regards

S

[llandry]

Thanks Jeff,

That's exactly what I need..... 

That should take care of it next time I'm on a conference call

Luc

[compsos]

Hi Jeff
I was blaming my ITP for restricting calls to 59m59s!!!
Where can we adjust the setting for both 2.6 & 3.1?
Thanks

[SARK devs]

It is in globals in 3.1 (see above)

For 2.5 & 2.6 you need to set it manually...

Code: [Select]

db selintra-work setprop global ABSTIMEOUT 3600
Then issue a commit from the browser.

Kind Regards

S

[Teviot]

It is in globals in 3.1 (see above)

For 2.5 & 2.6 you need to set it manually...

Code: [Select]

db selintra-work setprop global ABSTIMEOUT 3600
Then issue a commit from the browser.

Kind Regards

S

Is there an option or will the above work for sail-2.2.4-53
too?

[SARK devs]

HI

Yes, it is the same.  Looking at the change logs, the timeout restriction was included in 2.2.4-46.

Kind Regards

S