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Can't send email with webmail or client SME 7.5

Offline Agent86

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Can't send email with webmail or client SME 7.5
« on: June 21, 2011, 08:15:29 PM »
Hi

This server has been online working perfectly for a long time practically unattended and is version 7.5

Subject:
Can't send mail from webmail or clients

I changed the server from Static IP to a Dynamic IP and reconfigured the server and my Domain (A records).
Webserver appeared to be working fine, except the sending of mail.

After further searching and reading it would appear the verizon is filtering port 25 and thus I need to read the manual as suggested here in the other post listed here on a similar topic:

http://forums.contribs.org/index.php?topic=46271.0

I did a telnet example.com 25 and other google searches have suggested the verizon is filtering or /blocking and is using port 587 or port 465 i'm trying to figure out this part, and thus I need to do something else.

I'm not sure what logs I should be reviewing and what to look for I see some things like this in (Send mail style logs)

to=remote.username@yahoo.com, uid=453, ddelay=401.477606, xdelay=0.230216, stat=Deferred (Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/)

I'm not sure the logs are relevent and that I really only need to route all mail via my ISP's mail server. Read the User Manual for instructions on how to do that as this post indicates.

So now if I can figure that out I should be able to send mail again.

And suggestions would be great thanks
« Last Edit: June 22, 2011, 01:12:26 AM by Agent86 »

Offline Agent86

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Re: Can't send email with webmail or client SME 7.5
« Reply #1 on: June 22, 2011, 01:24:20 AM »
Ok I can telnet from a local computer but not when I login ssh from the server ?

telnet mail.comcast.net 25  returns 220 from the local computer

but returns connection timed out from when login to the server as root using ssh with the same command

Offline Agent86

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Re: Can't send email with webmail or client SME 7.5
« Reply #2 on: June 22, 2011, 02:01:03 AM »
Ok, it would appear that I'm suppose to go to:
  • The server-manager
  • Then Select Email on the left
  • Then Select Email Delivery Settingst
  • Then put in the sections which says (Address of Internet provider's mail serve) I put the name of my ISP out going mail, which in my case will be ( outgoing.verizon.net:587 )
  • Verizon uses port 587 hence the :587 at the end
  • Also in the user and pass setting, you will put your user and pass that you use for your email server similar to setting up your client

Anyhow I know I answered my own question but wanted to post what I found out after the continued research on it.

Took about 2 hours to work out and It seems the mails is being sent now.

Happy Hacking
« Last Edit: June 22, 2011, 03:41:05 AM by Agent86 »

Offline Agent86

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Re: Can't send email with webmail or client SME 7.5
« Reply #3 on: June 22, 2011, 02:54:02 AM »
I Deleted this last post and compounded it to the previous
« Last Edit: June 22, 2011, 03:40:12 AM by Agent86 »

Offline Agent86

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Re: Can't send email with webmail or client SME 7.5
« Reply #4 on: June 22, 2011, 01:25:28 PM »
One last thing

Can someone please confirm if I'm suppose to put my user:pass in the delivery system that matches my verizon account or should I leave in the admin:pass for SME server

This morning it appears that lots of mail came through and I can't determine if it just came through after I put in my account info for verizon or if it just came through late

Some of the mail that got sent was mail that I sent prior to putting in my verizon user:pass so I'm not sure what is correct.

Please confirm, thanks

Offline CharlieBrady

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Re: Can't send email with webmail or client SME 7.5
« Reply #5 on: June 22, 2011, 02:00:00 PM »
Ok I can telnet from a local computer but not when I login ssh from the server ?

telnet mail.comcast.net 25  returns 220 from the local computer

but returns connection timed out from when login to the server as root using ssh with the same command

This is because SME server has a "transparent proxy" for SMTP. When you try 'elnet mail.comcast.net 25' from the local computer, you connect to the SME server, not to mail.comcast.net. That's to force all outbound mail to be virus scanned.

Offline Agent86

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Re: Can't send email with webmail or client SME 7.5
« Reply #6 on: June 22, 2011, 02:01:38 PM »
This is because SME server has a "transparent proxy" for SMTP. When you try 'elnet mail.comcast.net 25' from the local computer, you connect to the SME server, not to mail.comcast.net. That's to force all outbound mail to be virus scanned.

Ahhh, thanks

Offline CharlieBrady

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Re: Can't send email with webmail or client SME 7.5
« Reply #7 on: June 22, 2011, 02:04:12 PM »
Can someone please confirm if I'm suppose to put my user:pass in the delivery system that matches my verizon account or should I leave in the admin:pass for SME server

This morning it appears that lots of mail came through and I can't determine if it just came through after I put in my account info for verizon or if it just came through late

Some of the mail that got sent was mail that I sent prior to putting in my verizon user:pass so I'm not sure what is correct.

You don't  need to put any authentication information if your ISP does not require it.

If your ISP requires authentication information, then you need to use the ISP account authentication information, not your SME server authentication information.  I'm surprised that this is not obvious to you. Perhaps the documentation needs to be clarified.