Topic: Missed calls in a group

[del]

Hi All,

I have a ring group set up that includes 2 extensions and when a call is answered by one of the extensions it shows as a missed call on the other extension. Is there anyway to prevent this happening? Because the person with the missed call is never sure if the other person has actually answered it.
I'm using SAIL 3.1.1-9


Regards,
Del

[SARK devs]

which release of Asterisk do you have?

[del]

which release of Asterisk do you have?

asterisk -V shows 1.8.5.0

Regards,
Del

[SARK devs]

Sorry , one more question - what kind of phones?

[del]

Sorry , one more question - what kind of phones?

Cisco 7940 and the other is a dect phone on a SPA2000

Regards,
Del

[SARK devs]

In Asterisk 1.8 it is possible to send an option of 'c' in the dial statement, this causes Asterisk to send a CANCEL with a reason of  "Call completed elsewhere" to all of the phones in a ring-group that didn't get the call.  This is so the phone knows, if its a half decent SIP phone and paying attention, not to bump its missed call count.

SARK implemented this feature in 3.1.1-14 for all ring-group type dials.  I just tested it here on a Snom and a Yealink and it works fine.  It almost certainly won't work on your DECT phone because it doesn't know its receiving SIP.  It may work on your Cisco but equally it may not since those phones were never really made to run SIP except under protest.

Kind Regards
S 

[del]

Thanks for your help, if I upgrade to 3.1.1-14 do I need to uninstall 3.1.1-9 first? Is there any other rpms to upgrade at the same time?

Regards,
Del

[SARK devs]

It needs smesailenv-1.0.0-30 so you might want to check that you have that release but otherwise just grab it off the download site and yum localinstall it.

Kind Regards

S

[del]

Hi Jeff,

Thanks for that, I have just looked on your downloads and sail-3.1.1-22 seems to be the latest one so should I just get that? Is it a stable release?
One other question, is it possible to have a group voicemail box that both extensions share rather than each extension in the group having it's own?

Regards,
Del

[SARK devs]

-22 is stable
-27 is just about to be uploaded to the servers

look in extensions panel - you can specify the voicemailbox you wish the extension to use.

Kind Regards
S

[del]

look in extensions panel - you can specify the voicemailbox you wish the extension to use.

Never noticed that option before 

Regards,
Del