SME8 32 bits: problem with SOGo and siebe

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Arnaud:
Hello,
I have following problem with SOGo installed according to the wiki http://wiki.contribs.org/Sogo on a SME8 32 bits: in webmail, I can't save any preference. I get a popup that means: "this service is no available right now".

The logs give:

--- Code: ---192.168.2.103 - - [13/Jun/2014:19:43:22 GMT] "GET /SOGo/so/arnaud/preferences HTTP/1.1" 200 16803/0 0.153 71077 76% 0
2014-06-13 19:43:24.762 sogod[4065] Sieve connection failed on sieve://localhost:4190
192.168.2.103 - - [13/Jun/2014:19:43:24 GMT] "POST /SOGo/so/arnaud/preferences HTTP/1.1" 503 49/2084 0.054 - - 0

--- End code ---

The second line shows that there is a problem with sieve. :sad:

The only thing that I found in the www is https://wikit.firewall-services.com/doku.php/smedev/dovecot.

On my test machine with SME8 64 bits, I installed SOGo too (according to the wiki too) for test purposes and I don't have this probleme.

Who can give me some indications to get it running with 32 bits?

Thanks.
Regards
Arnaud

nicolatiana:
0) I suppose You log-in but You are not able to save preferences; right ?
1) Please confirm that http://smeserver.nethesis.it/releases/8/i386/smeserver-sogo-1.0.1-1.el5.nh.noarch.rpm has been installed and not another (older) release.
2) I see that Sogo 2.2.5 has been released; I suppose that if You installed in past days this release has been installed. Maybe some incompatibility between this relase and the current contrib (at least in 32 bit) ? Or the incompatibility with Dovecot 1.0 is increasing ?
3) Can you log in to SOGo (and save settings) as admin ?
4) Any other relevant error in log (post some more lines, starting from login to logout) ?
5) Did You play with these settings in template ?

--- Quote ---SOGoSieveServer = "sieve://localhost:4190";
SOGoVacationEnabled = YES;
SOGoForwardEnabled = YES;
SOGoSieveScriptsEnabled = YES;
--- End quote ---

I suppose You're testing: consider, as next step after the above checks, to follow FWS wiki to install Dovecot 2.x

http://forums.contribs.org/index.php/topic,50693.0.html

Nicola

stephdl:
Or jump to sme9

Arnaud:
Hi Nicola
and thank you for your informations.

--- Quote from: nicolatiana on June 13, 2014, 11:36:18 PM ---0) I suppose You log-in but You are not able to save preferences; right ?
--- End quote ---
yes!

--- Quote --- 1) Please confirm that http://smeserver.nethesis.it/releases/8/i386/smeserver-sogo-1.0.1-1.el5.nh.noarch.rpm has been installed and not another (older) release.
--- End quote ---
I confirm.
I installed Sogo a cup of weeks ago according to the wiki and I have:

--- Code: ---smeserver-sogo.noarch 1.0.1-1.el5.nh installed
sogo.i386 2.2.4-1.el5 installed
sogo-tool.i386 2.2.4-1.el5 installed

--- End code ---

--- Quote ---3) Can you log in to SOGo (and save settings) as admin ?
--- End quote ---
No, I can't. "Admin" or "user" have the same problem.

--- Quote ---4) Any other relevant error in log (post some more lines, starting from login to logout) ?
--- End quote ---
This is the journal of following:
- login
- open "preferences"
- try to save the preferences without any modification
- get the error popup
- close the popup
- close the window of "preferences"
- logout

--- Code: ---192.168.2.103 - - [14/Jun/2014:20:42:41 GMT] "POST /SOGo/connect HTTP/1.1" 200 27/45 0.077 - - 0
192.168.2.103 - - [14/Jun/2014:20:42:42 GMT] "GET /SOGo/so/arnaud HTTP/1.1" 302 0/0 0.006 - - 0192.168.2.103 - - [14/Jun/2014:20:42:42 GMT] "GET /SOGo/so/arnaud/view HTTP/1.1" 302 0/0 0.011 - - 0192.168.2.103 - - [14/Jun/2014:20:42:42 GMT] "GET /SOGo/so/arnaud/Mail HTTP/1.1" 302 0/0 0.007 - - 0Jun 14 20:42:42 sogod [3897]: [ERROR] <0x0x8661ad4[WOWatchDog]> No child available to handle incoming request!
2014-06-14 20:42:42.645 sogod[4065] parseTimeZone: cannot parse time notation 'GMT'
2014-06-14 20:42:42.647 sogod[4065] parseTimeZone: cannot parse time notation 'GMT'
2014-06-14 20:42:42.651 sogod[4065] parseTimeZone: cannot parse time notation 'GMT'
2014-06-14 20:42:42.721 sogod[4065] parseTimeZone: cannot parse time notation 'GMT'
2014-06-14 20:42:43.013 sogod[4065] parseTimeZone: cannot parse time notation 'GMT'
192.168.2.103 - - [14/Jun/2014:20:42:43 GMT] "GET /SOGo/so/arnaud/Mail/view HTTP/1.1" 200 17264/0 1.236 86401 80% 0
192.168.2.103 - - [14/Jun/2014:20:42:44 GMT] "POST /SOGo/so/arnaud/Calendar/alarmslist?browserTime=1402771363 HTTP/1.1" 200 380/0 0.018 - - 0
192.168.2.103 - - [14/Jun/2014:20:42:44 GMT] "POST /SOGo/so/arnaud/Mail/0/mailboxes HTTP/1.1" 200 30387/0 0.391 - - 0
192.168.2.103 - - [14/Jun/2014:20:42:45 GMT] "POST /SOGo/so/arnaud/Mail/foldersState HTTP/1.1" 200 0/0 0.009 - - 0
192.168.2.103 - - [14/Jun/2014:20:42:45 GMT] "POST /SOGo/so/arnaud/Mail/0/folderINBOX/unseenCount HTTP/1.1" 200 13/0 0.190 - - 0
192.168.2.103 - - [14/Jun/2014:20:42:50 GMT] "GET /SOGo/so/arnaud/preferences HTTP/1.1" 200 16795/0 0.271 71073 76% 0
2014-06-14 20:42:54.517 sogod[4065] Sieve connection failed on sieve://localhost:4190
192.168.2.103 - - [14/Jun/2014:20:42:54 GMT] "POST /SOGo/so/arnaud/preferences HTTP/1.1" 503 49/2084 0.053 - - 0
192.168.2.103 - - [14/Jun/2014:20:43:01 GMT] "GET /SOGo/so/arnaud/Mail/0/folderINBOX/expunge HTTP/1.1" 200 2/0 0.190 - - 0
Jun 14 20:43:01 sogod [4065]: SOGoUserHomePage user 'arnaud' logged off
192.168.2.103 - - [14/Jun/2014:20:43:01 GMT] "GET /SOGo/so/arnaud/logoff HTTP/1.1" 302 0/0 0.009 - - 0
192.168.2.103 - - [14/Jun/2014:20:43:02 GMT] "GET /SOGo/so/ HTTP/1.1" 200 4512/0 0.125 13175 65% 0
--- End code ---

--- Quote ---5) Did You play with these settings in template ?
--- End quote ---
No I don't. I only run the procedure of the wiki.
Where are these templates exactly placed? I could have a look and see the parameters.

At the next, I will try the same installing procedure on a virtual machine 32 bits and see if the problem occurs again.

@Stephdl: its too early for me to switch the prod server on sme9. And I don't have the time to reinstall and reconfigure by hand, set all the parameters I have set during the last years...........

Regards,
Arnaud

nicolatiana:
Please quote the popup error too.
Attach your /etc/sogo/sogo.conf
Your server is a fresh one or have some "history" ?

Take a look here: https://lists.inverse.ca/sogo/arc/users/2013-11/msg00084.html

I suspect sieve is not the cause but a victim too:

--- Quote ---No child available to handle incoming request!
--- End quote ---
seems more relevant.

Nicola

Addendum: give a look to httpd logs too

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