Topic: white blank page when restore selective files

[john56]

Hi,
i've a white blank page when i restore selective files from the manager.
CIFS share.  Backup ok.
How can i repair that issue ?
Thanks.

[Stefano]

well, you'd try to understand what's wrong before fix it

take a look at the logs

[john56]

Yes of course, where can i find the logs for that ?

[Stefano]

start from /var/log/messages

[john56]

Nothing special in var/log/messages (DHCPREQUEST etc ...)

[john56]

not resolved

[ReetP]

Next look at logs in /var/logs/httpd

Also, in messages look for anything just after your restore action

[john56]

Timeout waiting for output from CGI script /etc/e-smith/web/panels/manager/cgi-bin/backup
 

[TerryF]

You could try setting the timeout to a higher figure and see what happens:

To check, edit /etc/httpd/conf/httpd.conf and look for the line:

Timeout 300

Increase this value (say 3000) and restart apache:

sv t /service/httpd-e-smith

This is from an old sme8 bug..

[john56]

without template ?

[TerryF]

Not a permanent change, just a test, hence increase value and restart service.

[john56]

same problem with timeout 3000 and 8000

[ReetP]

OK - go back to basics please - don't be economical with information. Proper log extracts, commands used etc etc.

Remember - we cannot see you screen or your logs etc. You have an issue and are asking for help so don't make your own assumptions about what is working or not - just post the full information as requested and let others decide for you (which is what you want)

So tell us about:

Hardware
VM or bare metal install
SME version

Thanks

[Stefano]

I'd add
network speed
data amount

[john56]

of course :

Code: [Select]

Mon Nov 06 11:18:21 2017] [notice] Apache/2.2.15 (Unix) mod_auth_tkt/2.1.0 configured -- resuming normal operations
[Tue Nov 07 10:53:43 2017] [error] [client 127.0.0.1] No terminal found for user interaction. All questions will be assumed a negative answer (less destructive choice), which most of the time will abort the program., referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 10:53:48 2017] [error] [client 127.0.0.1] No terminal found for user interaction. All questions will be assumed a negative answer (less destructive choice), which most of the time will abort the program., referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 10:58:48 2017] [warn] [client 127.0.0.1] Timeout waiting for output from CGI script /etc/e-smith/web/panels/manager/cgi-bin/backup, referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 10:58:48 2017] [error] [client 127.0.0.1] (70007)The timeout specified has expired: ap_content_length_filter: apr_bucket_read() failed, referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 11:42:01 2017] [error] [client 127.0.0.1] No terminal found for user interaction. All questions will be assumed a negative answer (less destructive choice), which most of the time will abort the program., referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 11:42:05 2017] [error] [client 127.0.0.1] No terminal found for user interaction. All questions will be assumed a negative answer (less destructive choice), which most of the time will abort the program., referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 11:47:05 2017] [warn] [client 127.0.0.1] Timeout waiting for output from CGI script /etc/e-smith/web/panels/manager/cgi-bin/backup, referer: https://buzz/server-manager/cgi-bin/backup
[Tue Nov 07 11:47:05 2017] [error] [client 127.0.0.1] (70007)The timeout specified has expired: ap_content_length_filter: apr_bucket_read() failed, referer: https://buzz/server-manager/cgi-bin/backup

Network speed about 10/100 mb/s (disk over ethernet)
Data about 150 Go