Topic: Mitel Support in Australia?????

[David Pennycuick]

Has any one (in Australia) got the secret of how to get Mitel to return phone calls or answer email in Australia.  I would like to get info from them on purchasing support / subscription for SME.

[Lloyd Keen]

David,
 They have an office in North Sydney, have you tried ringing there?

Mitel Networks
South Pacific
Level 14
33 Berry Street
North Sydney
NSW  2060
Australia
Tel: +61 299591978
Fax: +61 299591078 or
Fax: +61 299593003

[David Pennycuick]

Yes Lloyd

I had tried that several times.....

Last time I tried I expressed my exasperation and late today I got a call.  It turns out that there is no Australian support as yet.  They are negotiating with potential 3rd party support agents..........  It will be interesting to see what happens.

Regards

David

[Ghost]

have you tried  http://www.dungog.net/sme/

Ghost

[Ron de Boer]

David,

Are you after support from Mitel or Support from a 3rd Party in Australia.

Regards
Ron de Boer

[Darrell May]

David, what area of Australia are you in?

I know many "unofficial" Mitel SME support providers in all areas of Australia.  Please e-mail me your exact address and contact details to support@myezserver.com and I'll forward to the right people.

Regards,

[Wei, Chou-Ke]

Could we persuade you (or Mitel, for that matter) to publish
your list of SME support consultants?

Would-be Clients would like to choose for themselves
or even get a 2nd quote & chat with would-be providers
before making their selection.

Others might also like to be added to the list...

After all, the -is- the Open Source movement,
where we are used to an abundance of info.  

[sabu]

Darrel May, i'm in south-eastern suburbs Melbourne, could you get me a list too please if possible?

Also, I think that an IRC discussion/help channel would be great..

[howard]

If you're looking for support in Australia from an official Mitel reseller, why not try http://www.graenet.com/?

[Ross Laver]

As several people in this thread have noted, Mitel Networks is in the process of building a reseller channel in Australia to support the full line of VOIP, PBX, messaging and server products.

However, we _do_ already have a number of official resellers in Australia who specifically sell and support SME Server with ServiceLink. These organizations have been with us since the e-smith days, are very experienced, and of course are fully supported by Mitel Networks. Contact info is available on each of their sites:

www.graenet.com
www.marpware.com
www.millpost.com.au
www.synapticserver.com

And in New Zealand:

www.baypc.co.nz

Ross Laver
Product Marketing
Mitel Networks