Koozali.org: home of the SME Server

Bronze level disappear

Offline Fumetto

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Bronze level disappear
« on: February 18, 2021, 03:17:35 AM »
Why does my bronze level disappear every fu****g year even if the paypal withdrawal goes through?  :sad:
Smeserver.it -  Soluzioni e supporto su Sme server in Italia

Offline TerryF

  • grumpy old man
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Re: Bronze level disappear
« Reply #1 on: February 18, 2021, 12:05:43 PM »
Maybe it is being lodged under another name?

There was a payment made on Feb 7 by someone using a name and email address that is not in the members register ... can you say in a private message what paypal name etc you used to pay the sub

Yes, should have sent query before now, done.

and thank you
« Last Edit: February 18, 2021, 12:08:29 PM by TerryF »
--
qui scribit bis legit

Offline Fumetto

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Re: Bronze level disappear
« Reply #2 on: February 18, 2021, 02:44:05 PM »
I replied to the email of the paypal account I used ... and I also understood the reason for the annual problem, my fault ... ^_^
Smeserver.it -  Soluzioni e supporto su Sme server in Italia

Offline TerryF

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Re: Bronze level disappear
« Reply #3 on: February 18, 2021, 07:59:41 PM »
Mate :-) you put the $$ where your words are, you are entitled to, within reason :-), say what you want here :-) and no not your fault I was slow in checking that email address for the username..

Thank you for your help...
--
qui scribit bis legit

Offline Fumetto

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Re: Bronze level disappear
« Reply #4 on: February 21, 2022, 06:09:39 PM »
I don't want to break the balls ... but ... a year has passed and here we go again ... :-D
Smeserver.it -  Soluzioni e supporto su Sme server in Italia

Offline ReetP

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Re: Bronze level disappear
« Reply #5 on: February 21, 2022, 08:00:50 PM »
I don't want to break the balls ... but ... a year has passed and here we go again ... :-D

I have no idea why this happens and I'm very sorry.

I'll fix it immediately.

...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions of software
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline ReetP

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Re: Bronze level disappear
« Reply #6 on: February 21, 2022, 08:02:37 PM »
Done. Apologies again.
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions of software
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline ReetP

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Re: Bronze level disappear
« Reply #7 on: February 21, 2022, 11:24:47 PM »
Update so you can read this next year...

Same answer as last year.

Your Paypal has one email address, and your forum login has another....

Remind us next year to do it manually again!!!
...
1. Read the Manual
2. Read the Wiki
3. Don't ask for support on Unsupported versions of software
4. I have a job, wife, and kids and do this in my spare time. If you want something fixed, please help.

Bugs are easier than you think: http://wiki.contribs.org/Bugzilla_Help

If you love SME and don't want to lose it, join in: http://wiki.contribs.org/Koozali_Foundation

Offline krisden

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Re: Bronze level disappear
« Reply #8 on: February 22, 2022, 08:03:58 AM »
Hello everyone,

Same for me, I've subscribe one month ago but my Paypal is a gmail and my forum account my domain  :-)

Offline TerryF

  • grumpy old man
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Re: Bronze level disappear
« Reply #9 on: February 22, 2022, 09:30:36 AM »
Hello everyone,

Same for me, I've subscribe one month ago but my Paypal is a gmail and my forum account my domain  :-)

Fixed..odd, the system recorded to sub but had set the end date to 2005 ?? start date was right..and no, no email notoficatiion just this in the forum admin page, anyone else who sees this happening please give us a kick..only a couple of us to keep watch on stuff like this, you get distracted with other stuff and fall behind...many thanks

This member has attempted to make the following payments for this subscription but the confirmation has not been received by the forum. If you are sure the payment has been received click "accept" to action to subscription. Alternatively you can click "Remove" to remove all reference to the payment.

--
qui scribit bis legit

Offline gzartman

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    • LEI Engineering & Surveying
Re: Bronze level disappear
« Reply #10 on: April 07, 2022, 08:11:58 AM »
Why does my bronze level disappear every fu****g year even if the paypal withdrawal goes through?  :sad:

Thank you for your continued support of this project.  It is people like you that keep the project active and advancing.  Thank you!

Please contact us directly if you have an issue with the forum badges and we will correct them ASAP.   You can DM me and I will make sure your Badge is fixed and in place.

Please don't post rants like this with profanity on the forum that we can fix if you just talk to us. 

Thank you and respectfully.

Greg

« Last Edit: April 07, 2022, 08:16:20 AM by gzartman »
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Greg J. Zartman
LEI Engineering & Surveying

SME user and community member since 2000.

Offline Fumetto

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Re: Bronze level disappear
« Reply #11 on: April 08, 2022, 01:43:56 PM »
It was not my intention to offend anyone and I apologize if the tone was not "appropriate" ... it was written to play down the situation.
Unfortunately there is little I can do to help the SME distribution (especially since 4 months since I became a grandfather ... sigh ... old age advances); the report was made to make sure that what little I do at least ends up in the right pockets and not in Paypal.
Smeserver.it -  Soluzioni e supporto su Sme server in Italia

Offline Jean-Philippe Pialasse

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    • http://smeserver.pialasse.com
Re: Bronze level disappear
« Reply #12 on: April 08, 2022, 04:09:04 PM »
This is a bug inherent with the Paypal way to propagate the information and probably an issue with paypal account being different from the forum email.
We are indeed more than happy to fix that on an annual basis if you contact us.

Paypal way to communicate is kind of a UDP like method, wether our forum get it or not, it doesn’t retry.
I tried multiple time to debug also the regular message we get from the forum subscription plugin for unknown subscription without success.