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Legacy Forums => Experienced User Forum => Topic started by: Ari on November 16, 2001, 06:35:16 AM

Title: Sympatico DSL service and SME 5.0
Post by: Ari on November 16, 2001, 06:35:16 AM

I used to be a cable-modem user... but due to recent changes (i.e. shaw) I had to switch to MTS's DSL service - which isn't necessarily a bad thing... if I could just get the damn DSL connection up...

I'm ok when it comes to most stuff... but this DSL and PPPOE has me absolutely baffled. Is there a simple how-to that I've overlooked?

Can someone help... please?

Thanks
Ari

Title: Re: Sympatico DSL service and SME 5.0
Post by: Ari on November 16, 2001, 04:36:02 PM

Sorry - I should be more specific:

1) PPPOE comes up [OK]
2) If I go into the admin panel and test the internet connection, it passes.




Problem:
I can't display any web pages outside of the local network.

Any thoughts?

Title: Re: Sympatico DSL service and SME 5.0
Post by: z00100 on November 16, 2001, 06:06:08 PM

Make sure your user name is such.........


loginid@sympatico.ca

the @sympatico.ca is important.

Title: Re: Sympatico DSL service and SME 5.0
Post by: Ari on November 16, 2001, 10:11:47 PM

z00100 wrote:
>
> Make sure your user name is such.........
>
>
> loginid@sympatico.ca
>
> the @sympatico.ca is important.

User ID is set up properly. The modem is connecting and the Test Internet Access function from the admin screen works.

Still can't see web pages though.

Title: Re: Sympatico DSL service and SME 5.0
Post by: P Kidd on November 17, 2001, 12:15:49 AM

you had complete access through a cable modem and just switched modems?
(I may need to do the same)

Title: Re: Sympatico DSL service and SME 5.0
Post by: Kelvin on November 17, 2001, 08:08:48 AM

Ari,

1. Can you ping an IP address outside your network ?
2. Can you ping a URL outside your network ?
3. Can your mail clients see the ISP mail server ?

Let us know.

Kelvin

Title: Re: Sympatico DSL service and SME 5.0
Post by: Ari on November 17, 2001, 07:49:43 PM

Kelvin wrote:
>
> Ari,
>
> 1. Can you ping an IP address outside your network ?
> 2. Can you ping a URL outside your network ?
> 3. Can your mail clients see the ISP mail server ?
>
> Let us know.
>
> Kelvin

1. yes - though not reliably
2. yes - though not reliably
3. the mail clients see the e-smith server because that is the mail server.

Ari

Title: Re: Sympatico DSL service and SME 5.0
Post by: Kelvin on November 18, 2001, 12:56:02 AM

Hi Ari,

>1. yes - though not reliably
>2. yes - though not reliably

OK. You seem to have access to the outside world although, the unreliable factor is a worry. Have you looked at the log files ?

>3. the mail clients see the e-smith server because that is the mail server.

I was hoping you could configure one client to try and access a mail server outside your network just to check connectivity.

Kelvin

Title: Re: Sympatico DSL service and SME 5.0
Post by: P Kidd on November 18, 2001, 06:30:11 AM

you can ping a URL from a client but can't reach a URL from a browser on that client?

Title: Re: Sympatico DSL service and SME 5.0
Post by: Ari on November 18, 2001, 09:13:53 AM

P Kidd wrote:
>
> you can ping a URL from a client but can't reach a URL from a
> browser on that client?

Exactly.
I tried setting the MTU on eth1 (connected to the DSL modem) to 1392 but that didn't seem to help at all.

Ari