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Legacy Forums => Experienced User Forum => Topic started by: guestHH on July 08, 2002, 02:34:33 AM

Title: ticket system bugs@e-smith.com
Post by: guestHH on July 08, 2002, 02:34:33 AM

How does it work?

Title: Re: ticket system bugs@e-smith.com
Post by: Rich Lafferty on July 08, 2002, 03:37:56 AM

It works quite well, thanks!

Er, wait, that's probably not what you meant. :-) What *did* you mean?

--Rich

Title: Re: ticket system bugs@e-smith.com
Post by: guestHH on July 08, 2002, 09:37:52 AM

hehehe serves me right for being too brief ;-)

I would like to know how you've set up the ticketing system with automated replies and numbering. I see use for it in my situation.

Thanks,
guestHH

Title: Re: ticket system bugs@e-smith.com
Post by: Rich Lafferty on July 08, 2002, 06:54:57 PM

Ah, we're using RT, modified for our historical ticket numbering scheme
and such. If you want to play with it, I've got a set of RPMs that will get
RT up and running with minimal effort in my contrib directory on ftp.e-smith.org.

  RT: http://www.fsck.com/projects/rt/
  rpms: ftp://ftp.e-smith.com/pub/e-smith/contrib/RichLafferty/rt/

(Be sure to read README if you want to use the contrib. :-)

Cheers,
--Rich

Title: Re: ticket system bugs@e-smith.com
Post by: guestHH on July 08, 2002, 08:58:41 PM

Thanks Rich,

I'll give it a try and will let this thread know.

Regards,
guestHH

Title: Re: ticket system bugs@e-smith.com
Post by: guestHH on July 17, 2002, 12:12:18 AM

hmmmm,

still busy with it. more difficult then I suspected ;-)

Title: Re: ticket system bugs@e-smith.com
Post by: Michiel de Jager on July 17, 2002, 09:59:34 AM

indeed, I didn't get it woriking either.
But if you do, I would love to hear how.

greetz;
Michiel de Jager

Title: Re: ticket system bugs@e-smith.com
Post by: Abe Loveless on August 17, 2002, 01:52:22 AM

I've almost got it.  I've got the web interface working fine... but I can't seem to get the system to receive the e-mail messages.

I'm a little fuzzy on the .qmail aliases... and I'm not real sure what to do with the "qmail2rt.pl" script that the manual references under the heading "Scary Qmail Hack".  Rich's instructions didn't mention anything about this part of the config.

What I did do is create the users for my RT queue through the server-manager.  Then I edited the appropriate user's /home/e-smith/files/users/USERNAME/.qmail and changed the line "./Maildir/" to "/opt/rt2/bin/rt-mailgate" which is the handler of the mail system.  After doing the above, and creating the RT queue, and sending a few test messages to the appropriate address.... I can't figure out where the messages went.  qmail/current log shows that the messages were delivered, but the ticket didn't get added to RT, and the messages aren't in one of the users Maildir directories.  The RT logs are all empty.

It looks like I can add/manipulate tickets all day in the web interface... but I was hoping to get the e-mail interface working as well.

Any thoughts??