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Legacy Forums => Experienced User Forum => Topic started by: Bob Todd on March 13, 2003, 03:52:22 AM

Title: Perldesk 1.7 on SME 5.6
Post by: Bob Todd on March 13, 2003, 03:52:22 AM

Have just purchased this to install at work - worth the $40 to make my life easier and make the dept seem more professional !

Now I am about to install it and dont want to make a complete mess of it - anyone got a howto for this software on SME or has it installed and can gimme some pointers to watch out for?

Title: Re: Perldesk 1.7 on SME 5.6
Post by: Arkman on March 13, 2003, 03:04:46 PM

I've got it installed (or V1.5 anyway) and didn't have any issues. If I remember it was very straightforward. Enable CGI for the I-Bay you plan on putting it in, create the database, put the files in the cgi-bin directory, set permissions and edit the conf file with the database and path variables. Should work like a charm, but if you have any problems drop me an email.

Title: Re: Perldesk 1.7 on SME 5.6
Post by: Abe Loveless on March 14, 2003, 01:43:36 AM

Seems like somebody on the devinfo list was looking at this a long time ago.  You might try checking the archives.

Also, Shad Lords has done some work for RT (Request Tracker).  I believe it's a similar product.

Title: Re: Perldesk 1.7 on SME 5.6
Post by: Bob Todd on March 14, 2003, 03:38:23 AM

with a bit of assistance from Arkman a)confirming what I'd done was sensible and reasonably secure and b)suggesting sensible security access permissions I seem to have a fully operational system.

Have to say its the cleanest interface I've come across so far for a ticket system and going to be well worth the money. I've said to Arkman I'll put it together in a HowTo and he's offered to assist in ironing out any little glitches.

Title: Re: Perldesk 1.7 on SME 5.6
Post by: James Douglas on March 17, 2003, 07:43:11 AM

I like the OneorZero helpdesk too

http://helpdesk.oneorzero.com/

Title: Re: Perldesk 1.7 on SME 5.6
Post by: Sylvain on July 06, 2003, 09:32:14 AM

Hello,

I am planning to install Perldesk on sme 5.6. I am sick and tired of RT setup, I have been on it since three weeks and want to give perldesk a try.

Is Perldesk working on your site?
Is it difficult to integrate in SME 5.6?
And by any chance is there an How-to around?

Thank you to answer me back something :-)

Have a good weekend

Title: Re: Perldesk 1.7 on SME 5.6
Post by: Sylvain on July 09, 2003, 10:57:19 PM

Hello,

Ok What I did is create an ibay put the content of perldesk 1.8 in it
Create a MySql database
Run the install.cgi

The interface is fine, I can login and customize perldesk

For the mail setting, I have problem

I saw something about piping so  I did follow what Tim Perreault did
http://www.e-smith.org/bboard//read.php?v=t&f=3&i=31345&t=31345

I created .qmail-help in /var/qmail/alias with one line pointing to email.cgi:

 /home/e-smith/files/ibays/perldesk/cgi-bin/include/email.cgi

I still cannot receive request in perldesk on my SME 5.6

Thank you to let me knows if you have a clue