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Legacy Forums => Experienced User Forum => Topic started by: Geoff Dale on July 24, 2003, 06:30:25 PM

Title: Problems saving word files to SME server
Post by: Geoff Dale on July 24, 2003, 06:30:25 PM

We are experiencing problems saving MS Word files to SME 5.1.2. This is a problem that has occurred only recently: MS Word (Mac versions) either crash or refuse to save files directly to the SME server. The problem does not occur if files are saved locally. I am about to update to SME 5.6 but in the meantime has anyone any ideas?

Title: Re: Problems saving word files to SME server
Post by: Ed Form on July 24, 2003, 08:32:19 PM

Geoff Dale wrote:
>
> We are experiencing problems saving MS Word files to SME
> 5.1.2. This is a problem that has occurred only recently: MS
> Word (Mac versions) either crash or refuse to save files
> directly to the SME server. The problem does not occur if
> files are saved locally. I am about to update to SME 5.6 but
> in the meantime has anyone any ideas?

This is almost certainly caused by confusion at the Mac over filenames expressed as UNC [\server\share\directory\file]. A similar problem occurs in the Windows domain and is solved by preventing Windows from using UNC, so that filenames become G:\directory\file where G is a mapped drive. There is a lot of discussion of problems of this kind in the Microsoft knowledge base.

Do the symptoms ever go as far as error messages? if so can you post one?

Ed Form

Title: Re: Problems saving word files to SME server
Post by: Krusty on July 25, 2003, 04:53:28 AM

just update and dont worry about it. Moving forward is your best step