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Legacy Forums => Experienced User Forum => Topic started by: Luis Contreras on October 02, 2003, 12:02:25 AM

Title: Error Mail Subject: "Message put into problems director
Post by: Luis Contreras on October 02, 2003, 12:02:25 AM

Hello,

 Can anyone help with this one,

 I got e-smith 5.5, with secure email, Clam AV + Amantis-ng,
 it has been running great for weeks,

 But now, it blocks all email messages and sends a email message
 to the admin account that look like this,

 subject:  Message put into problems directory

 body:

  The message has been quarantined as
3f7acd5a-3230.msg

The corresponding logfile has been written to
3f7acd5a-3230.log


------------------------------------------------------------------------
Message headers follow:
Received: from smithers.nildram.co.uk (195.112.4.34)
  by server.quick-photo.com (216.184.97.90) with ESMTP; 01 Oct 2003 12:49:25 -0000
Received: from rayinb (auditel.gotadsl.co.uk [213.208.100.104])

etc,  

Best Regards,

Luis

Title: Re: Error Mail Subject: "Message put into problems dire
Post by: Dave F on October 02, 2003, 02:59:00 AM

I ran into this problem too.  Check and ensure clamd started.  "/etc/init.d/clamd start" (without the quotes)  Happened to me with a power failure and clamd never started at initialization.

Ensure you read the "Where do quarantined emails go?" section at http://www.pagefault.org/howto/amavis_clam.shtml.  "Find" your quarantined message and you'll notice they're in the problems directory, not the quarantined directory.  "Inject" them back in your system and you're in business!

Good luck,

Dave

Title: Re: Error Mail Subject: "Message put into problems dire
Post by: Alejandro Lengua on October 02, 2003, 08:05:48 AM

Thanks for the tip

Question: If once everything is running fine again, I do have to restart my SME box
will I have to run this command again?

Title: Re: Error Mail Subject: "Message put into problems dire
Post by: Ray Mitchell on October 02, 2003, 11:29:06 AM

A search for clamd would have found this

http://forums.contribs.org/index.php?topic=8661.msg32479#msg32479

Regs
Ray

Title: Re: Error Mail Subject: "Message put into problems dire
Post by: Luis Contreras on October 22, 2003, 12:35:19 AM

I am posting the solution, thanks to Ray,

There was a problem with pseudonyms dissappearing in v5.6, perhaps the update has fixed this bug and now they have reappeared !!??

Re clam AV not starting;
Try
ln -s /etc/rc.d/init.d/clamd /etc/rc.d/rc7.d/S80clamd

There was a previous post here somewhere about this.

Regs
Ray