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Legacy Forums => Experienced User Forum => Topic started by: Lloyd Keen on November 11, 2003, 07:44:48 AM

Title: Strange HylaFax problem
Post by: Lloyd Keen on November 11, 2003, 07:44:48 AM

I've been running Hylafax without any problems for over a year now. I have two lines setup on a rotary so that if one line is busy it automatically diverts to the other line at the exchange. I have faxgetty running on both modems which are set to answer after one ring. If for some reason the server goes belly up I also have a manual fax on the same line set to answer after 6 rings. I've recently upgraded to 6.0b3 and twice now after about two or three weeks the faxes start diverting to the manual fax machine. I checked the logs and there's nothing obvious. hfaxd and faxq are both running, faxgetty is running on both the serial ports. It's as if the modems stopped hearing the incoming call. Anyone have any suggestions before I go and swap the modems?

Title: Re: Strange HylaFax problem
Post by: SloopJohnB on November 11, 2003, 08:22:08 AM

Before the modem swap, try to run the faxaddmodem command again to install the modems, then install the modems on a windows machine to rule them out.

Title: Re: Strange HylaFax problem
Post by: Chaloner Hale on November 12, 2003, 03:10:57 AM

What modems are you using?

Chaloner Hale

Title: Re: Strange HylaFax problem
Post by: Lloyd Keen on November 12, 2003, 03:48:32 AM

I cant remember what brand they are, but from the logs:
MODEM ROCKWELL AC/K56/V2.210-V90_2M_DLS
MODEM U.S. ROBOTICS 56K FAX
If that's any help

Title: Re: Strange HylaFax problem
Post by: Lloyd Keen on November 12, 2003, 03:49:46 AM

This is from the logs while the modems are working fine:
Nov 12 11:36:35 server FaxGetty[2902]: ANSWER: FAX CONNECTION  DEVICE '/dev/dg/epca/ttyD000'
Nov 12 11:37:12 server FaxGetty[2902]: RECV FAX (00000466): from 0295257301, page 1 in 0:35, INF, 3.85 line/mm, 1-D MR, 14400 bit/s
Nov 12 11:37:12 server FaxGetty[2902]: RECV FAX (00000466): recvq/fax00345.tif from 0295257301, route to , 1 pages in 0:37
Nov 12 11:37:15 server FaxGetty[2902]: RECV FAX: bin/faxrcvd "recvq/fax00345.tif" "dg_epca_ttyD000" "00000466" "" "" ""
Nov 12 11:37:30 server FaxGetty[2902]: MODEM U.S. ROBOTICS 56K FAX /
Nov 12 11:38:11 server FaxGetty[2901]: ANSWER: FAX CONNECTION  DEVICE '/dev/dg/epca/ttyD001'
Nov 12 11:38:50 server FaxGetty[2901]: RECV FAX (00000467): from 612 9476 0479, page 1 in 0:37, INF, 7.7 line/mm, 1-D MR, 14400 bit/s
Nov 12 11:39:19 server FaxGetty[2901]: RECV FAX (00000467): from 612 9476 0479, page 2 in 0:29, INF, 7.7 line/mm, 1-D MR, 14400 bit/s
Nov 12 11:39:19 server FaxGetty[2901]: RECV FAX (00000467): recvq/fax00346.tif from 612 9476 0479, route to , 2 pages in 1:07
Nov 12 11:39:22 server FaxGetty[2901]: RECV FAX: bin/faxrcvd "recvq/fax00346.tif" "dg_epca_ttyD001" "00000467" "" "" ""
Nov 12 11:39:34 server FaxGetty[2901]: MODEM ROCKWELL AC/K56/V2.210-V90_2M_DLS

Title: Re: Strange HylaFax problem
Post by: Chaloner Hale on November 12, 2003, 06:50:12 PM

Is the digiboard new to your upgrade? Try running the 2 modems on your regular com1: and com2: lines.

Try updating the digiboard software.