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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: del on March 04, 2007, 07:04:49 AM

Title: SAIL IVR Menu problems in server only mode
Post by: del on March 04, 2007, 07:04:49 AM

Hi All,

I have run yum update tonight and have had a nightmare since :cry: I can't get internet access in server and gateway mode and the NIC's keep getting reversed, see here:

http://forums.contribs.org/index.php?topic=35910.0

Even in server-only mode they change around when I reboot :shock: Anyhow I am now in server only mode using a Linksys router to access the internet etc. I have forwarded all the ports I think I need and I am now struggling with my IVR menus on SAIL and I can't figure out why they have stopped working :?  If I dial in to SAIL PBX using my cell phone I get the message with all the options but no matter what option I choose it goes nowhere :shock: It just times out as per the setting in the IVR menu. I used to be able to call and dial an ext number anytime during the message and it would ring :D  But now that doesn't work either. :shock:  If I set the trunk to an ext instead of the IVR menu it rings in OK :D So it would seem that the tones are not being passed through, I assume this as when I dial an ext number the message just carries on playing :shock:  Could there be some port(s) that need forwarding? Any help is appreciated.

Title: SAIL IVR Menu problems in server only mode
Post by: SARK devs on March 04, 2007, 09:55:47 AM

Hello Del,

Which ports have you opened and forwarded?

Selintra

Title: SAIL IVR Menu problems in server only mode
Post by: del on March 04, 2007, 01:32:50 PM

Hi Selintra,

I have forwarded the following ports:

Quote

80 UDP/TCP
25 UDP/TCP
22 UDP/TCP
443 UDP/TCP
5060 UDP
4569 UDP
5036 UDP
2727 UDP
10000 - 20000 UDP

I hope you can help with this, although I really need help with the main problem after the updates so I can use server/gateway mode like I have for the last 6 six years :shock:  Thanks.

Regards
Del

Title: SAIL IVR Menu problems in server only mode
Post by: SARK devs on March 04, 2007, 02:44:55 PM

Have you set your external IP address correctly in Globals?

Title: SAIL IVR Menu problems in server only mode
Post by: del on March 04, 2007, 04:36:23 PM

Hi Selintra,

Thanks, for the reply :D  That seems to be the problem :oops: No external IP address was entered :oops: I am so use to server/gateway and this is first time I have run my main server in server only mode :wink: Just a couple of questions, does this have to be a 68.xxx.xx.xxx entry or can it be a url like mydomain.com? Second question does this mean I will have to abandon my attempts at creating a sibling with my UK buddy? At least until I can get my server back into server/gateway mode. Thanks again.

Regards,
Del

Title: SAIL IVR Menu problems in server only mode
Post by: SARK devs on March 04, 2007, 05:19:19 PM

Code: [Select]

does this have to be a 68.xxx.xx.xxx entry

Pretty sure it has to be an ip and not a uri.

Code: [Select]

does this mean I will have to abandon my attempts at creating a sibling with my UK buddy?

Nope, siblings will work just fine provided 4569UDP is open and forwarded in both firewalls (yours and your buddy's).


Selintra