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Obsolete Releases => SME Server 7.x => Topic started by: k0r54 on May 25, 2007, 09:32:54 PM

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 25, 2007, 09:32:54 PM

Hey,

Ok, I have set up fetchamil fine and my emails are recieving fine. However when I send to my hotmail account or quite a few other email addresses I get this error: -

Quote

Hi. This is the qmail-send program at xxx.local.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<xxx@hotmail.com>:
Connected to 65.54.244.72 but sender was rejected.
Remote host said: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com.  Please note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.

I know it is problem with being picked up as spam but how can I sort that out

Thanks
k0r54

Title: Email's not sending due to being picked up as spam
Post by: Confucius on May 25, 2007, 10:35:01 PM

Might it be you're listed ?

Try this to find out : http://www.robtex.com/rbls.html

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 25, 2007, 10:41:15 PM

Hi,

I dont think so, im only blacklisted on 5 of them and i dont think they are hotmail.

Any ideas?

Title: Email's not sending due to being picked up as spam
Post by: mike_mattos on May 26, 2007, 12:11:41 AM

ANY blacklist entries are too many!  

I recently couldn't send mail from SME7 to phone company addresses because the cable internet provider was blocking the delivery ONLY to the phone company addresses!  Finally had to use the cable internet mail server instead of SME and all was "well" , except that the messages took twice as long to arrive!

Mike

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 26, 2007, 12:16:05 AM

Yeah,

I have no idea why I am, i havn't used this ip for email before. The emails are fine from my email provider but through sme and fetchmail its not.

Any more idea's

k0r54?

Title: Email's not sending due to being picked up as spam
Post by: skydivers on May 26, 2007, 11:07:57 AM

I had quite a simular problem. Mails send to hotmail were queried and not delivered. Contacted hotmail but that's not an option, you get nowhere with them.

So I changed my smtp server in the server-manager to the one of my ISP -> mails are delivered at hotmail.

Good luck!

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 26, 2007, 11:38:25 AM

sorry, I can't seem to find where to enter my smtp server.

The otherthink i noticed is that i am sending from xxxdomain.co.uk but in the failure notice it is saying xxxdomain.local would that make a difference?

Thanks
k0r54

Title: Email's not sending due to being picked up as spam
Post by: skydivers on May 26, 2007, 12:46:26 PM

Quote from: "k0r54"

sorry, I can't seem to find where to enter my smtp server.

The otherthink i noticed is that i am sending from xxxdomain.co.uk but in the failure notice it is saying xxxdomain.local would that make a difference?

Thanks
k0r54

In server-manager EMAIL panel, set Address of Internet provider's mail server = smtp.yourisp.com

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 26, 2007, 06:21:35 PM

lol, sorry it, that was pretty obvious. Unfortunatly it did not work. I only put mail.mydomain.co.uk in there, I didn't put username or password because it changes depending on what email address it is.

Thanks
k0r54

Title: Email's not sending due to being picked up as spam
Post by: skydivers on May 26, 2007, 07:49:05 PM

Depending on the smtp server of your ISP you need to provide a username and password (smtp authentication).

Probably you just have to fill in the name of the smtp server and no authentication.

Normally this just has to work.

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 26, 2007, 07:51:14 PM

tried both and unfortunatly didn't work.

:( this is really fustrating. Any more ideas?

Thanks for all you help
k0r54

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 27, 2007, 08:52:10 PM

any more ideas?

I dont quite understand why this is happening I had it before working fine, then I had to format but I have done nothing different.

Anything else to try?

Thanks
k0r54

Title: Email's not sending due to being picked up as spam
Post by: mike_mattos on May 28, 2007, 06:40:47 PM

IF your IP was blacklisted, changing the SMTP server won't save you. I suggested trying a different SMTP server because you said only hotmail was blocked.
My blacklist experience is that it starts as one or two domains being blocked, and gets worse until the problem is fixed, and then takes up to a week as the blocked domains gradually begin to accept your mail.

Single blocked domains are mostly related to a DNS server somewhere not handling your mail, thus the attempt to redirect via different servers.

Did you resolve the  other STMP login issues?

Also, can you connect the SME server somewhere else so it gets a different ip   address, or direct connect an XP machine at the current IP and see if it is OK with Hotmail?

Title: Email's not sending due to being picked up as spam
Post by: k0r54 on May 28, 2007, 09:46:27 PM

Hi,

I dont know it is only hotmail because it is being blocked from other companies that we work with quite alot.

When you say resolve the other smtp issues what do you mean exactly?

And how do you want me to test it, i dont quite understand what you mean?

Thanks
k0r54