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Obsolete Releases => SME Server 7.x => Topic started by: MBlom on January 21, 2008, 10:30:28 AM

Title: Error Forward mail in Webmail
Post by: MBlom on January 21, 2008, 10:30:28 AM

Hello

We have a SME 7.3 with all updates as of 21-jan-2008.

We use IMAP with Outlook 2002.

We have a problem with forwarding mail in webmail. If we add text, the new text in the forwarded mail is missing in Outlook.
If we look at the mail in webmail, the text is there.

I have tried this in Outlook 2002, 2003 and 2007.

I think this error came with the update to 7.3

Can someone try this and confirm the error, or solve the problem?

Kind Regards

Title: Re: Error Forward mail in Webmail
Post by: byte on January 21, 2008, 10:34:13 AM

Quote from: MBlom on January 21, 2008, 10:30:28 AM

Can someone try this and confirm the error, or solve the problem?

Please report bugs and potential bugs in the bug tracker, along with your server history. Thanks.

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 21, 2008, 11:12:14 AM

Potential bug reported (Bug 3786)

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 21, 2008, 05:11:59 PM

To recreate the error:

Create a mail i Outlook in HTML-format and post to yourself
Forward this mail in Webmail to yourself and add some text at the top
Read this mail in Outlook (IMAP)

Outlook (IMAP): The added text is missing
Webmail: The added text is there

I believe the key is HTML
If you create the first mail in Outlook in plain text, there is no error

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 23, 2008, 07:20:06 AM

Please, could somenone test this scenario to verify the error. Is it just my server?

Kind regards

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 28, 2008, 10:07:12 AM

What happens after a bug is reported?
How long time can I expect before the potential bug is checked?

Kind regards
MBlom

Title: Re: Error Forward mail in Webmail
Post by: byte on January 28, 2008, 11:10:32 AM

Quote from: MBlom on January 28, 2008, 10:07:12 AM

What happens after a bug is reported?

We review and prioritize.

Quote

How long time can I expect before the potential bug is checked?

Because we are a small dev team (2-4) we will check based again on importance, the bug will get checked don't worry, what also will help the case is if your/anyones bug report is detailed and if possible a replication description.

Thanks for you patentice.

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 28, 2008, 11:33:34 AM

Thank you for your answer.

Now that I know, i'ts easier to wait for my turn.
Keep up the good work. I'ts very appreciated.

Regards
MBlom

Title: Re: Error Forward mail in Webmail
Post by: MBlom on January 28, 2008, 02:57:02 PM

I have installed a new 7.3 in VMware, with the same result.

Title: Re: Error Forward mail in Webmail
Post by: slords on January 28, 2008, 04:22:18 PM

This isn't an error with either horde or sme.  Outlook, if it finds an html part, gives preference to this type of message.  If you look at the source of the message you will see that it does indeed include your added text.

Title: Re: Error Forward mail in Webmail
Post by: CharlieBrady on January 28, 2008, 04:55:10 PM

Quote from: slords on January 28, 2008, 04:22:18 PM

This isn't an error with either horde or sme.  Outlook, if it finds an html part, gives preference to this type of message.  If you look at the source of the message you will see that it does indeed include your added text.

Is there any reason that Horde doesn't use HTML format which Outlook will display? Followup to bug tracker, please.