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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: del on May 08, 2008, 05:26:46 PM

Title: A couple of questions about callback
Post by: del on May 08, 2008, 05:26:46 PM

I was just looking at the callback feature and have a couple of questions I hope someone can answer. Do I need a dedicated incoming trunk to set as callback? If not what happens if someone calls the number and is not on the callback list? Can it go to a IVR menu item or extension?
Thanks,
Del

Title: Re: A couple of questions about callback
Post by: SARK devs on May 10, 2008, 07:55:04 AM

Hi Del.

It needs a dedicated DDI or VoIP number.  It was really developed for T1/E1 circuits but it will also work OK with SIP.  Because it never actually terminates the inbound call (so the caller isn't charge for the dial-in) it cannot drop to an IVR if the caller isn't in the authorized list.   It simply won't do the call back if you aren't authorized.

Best

S