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Obsolete Releases => SME 7.x Contribs => Topic started by: tviles on October 12, 2008, 05:41:19 AM

Title: Contrib for work orders?
Post by: tviles on October 12, 2008, 05:41:19 AM: Is there a contrib for work orders? Say a call comes in and a work order needs to be generated and then emailed to correct person to handle the problem.
Title: Re: Contrib for work orders?
Post by: cactus on October 12, 2008, 09:52:08 AM: Quote from: tviles on October 12, 2008, 05:41:19 AM
Is there a contrib for work orders? Say a call comes in and a work order needs to be generated and then emailed to correct person to handle the problem.

I am not aware og any, but perhaps trac might be worth a try, it is a issue tracking package (mainly) geared to software development. Perhaps an instance of bugzilla could do as well. Instructions for trac are in the wiki: http://wiki.contribs.org/Trac
Title: Re: Contrib for work orders?
Post by: tviles on October 12, 2008, 12:21:59 PM: I think Trac might work well, thanks for the info.
Thanks, Tracy
Title: Re: Contrib for work orders?
Post by: shawnbishop on October 13, 2008, 08:21:39 AM: I think OTRS might be able to do this with some configuration....?? :?
Title: Re: Contrib for work orders?
Post by: daniel on October 16, 2008, 03:56:20 PM: I found zentracks to work very well for my work orders/ pending problems. [link removed] . I had to install php5 as a cgi for the ibay to get the latest 2.6.3 to work, but I think it was worth it. Zentracks has a lot of customization capabilities if you can spend some quiet time thinking it through and setting it up. Once up, it works very well in my opinion.

Note: The incorrect link provided in this post for zentrack has been removed, it may lead to a malware site.
The correct link is: www.zentrack.com - refer reply #6 of this thread.
Title: Re: Contrib for work orders?
Post by: Normando on October 28, 2008, 08:12:23 PM: Quote from: danielr on October 16, 2008, 03:56:20 PM
I found zentracks to work very well for my work orders/ pending problems. [link removed] I had to install php5 as a cgi for the ibay to get the latest 2.6.3 to work, but I think it was worth it. Zentracks has a lot of customization capabilities if you can spend some quiet time thinking it through and setting it up. Once up, it works very well in my opinion.

[link removed] not exists, and [link removed] is a malware site
Title: Re: Contrib for work orders?
Post by: daniel on October 28, 2008, 08:18:35 PM: Sorry, the website is www.zentrack.com
Title: Re: Contrib for work orders?
Post by: tviles on October 28, 2008, 11:25:19 PM: Yes that is OK I figured it out. Might try it out after the first of the year when one server rolls out of a department to another. Thanks.