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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: ntblade on July 02, 2009, 10:46:27 AM

Title: Strange incoming call problem
Post by: ntblade on July 02, 2009, 10:46:27 AM

Hi all,
I've this setup:
SME 7.4
sail-2.3.1-13
asterisk-1.4.23.1-72.el4

We have the main PSTN line connected to an SPA3102 and an iax trunk to VoipTalk.

Calls work fine in / out.  However, whem a call is in progress to the operator and another call comes in, the busy message is played and the operator and the first calling party hear the message being played back.

At this stage I don't know which line(s) is in use when this happens.  Where can I look in the logs?
How to fix please?

Thanks,

Norrie

Title: Re: Strange incoming call problem
Post by: David Harper on July 02, 2009, 01:03:56 PM

Run 'asterisk -rvvvvv' from the console, and then try to replicate the issue.

Title: Re: Strange incoming call problem
Post by: SARK devs on July 02, 2009, 07:12:18 PM

Siemens handsets?

Title: Re: Strange incoming call problem
Post by: ntblade on July 10, 2009, 01:24:37 PM

Quote from: selintra on July 02, 2009, 07:12:18 PM

Siemens handsets?

Eh?  Yes there is an A580 IP.  What could this be doing?

N

Title: Re: Strange incoming call problem
Post by: SARK devs on July 10, 2009, 01:32:47 PM

Check the internal ring time on the A580.  we had a similar problem at one of our customer sites and it turned out to be the internal voicemail server on the Siemens phone kicking in unexpectedly

Best

S

Title: Re: Strange incoming call problem
Post by: ntblade on July 10, 2009, 01:38:53 PM

Will do, thanks.

Norrie

Title: Re: Strange incoming call problem
Post by: ntblade on July 10, 2009, 01:56:42 PM

Sorry, I can't see anything about internal ring time.  Is this set in sail or the phone?

Thanks
N

Title: Re: Strange incoming call problem
Post by: SARK devs on July 10, 2009, 04:13:41 PM

The Siemens units have their own vmail on-board.

It is set by browsing to the Siemens base unit.

Best

S

Title: Re: Strange incoming call problem
Post by: ntblade on July 10, 2009, 05:23:28 PM

I thought that was what you meant but there's nothing in the web interface that allows this to be set.

N

Title: Re: Strange incoming call problem
Post by: SARK devs on July 10, 2009, 05:39:32 PM

I could be wrong - it was just something which caused us a problem at a customer.