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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: peterpan746 on September 17, 2009, 05:50:57 PM

Title: SARK for call center / contact center
Post by: peterpan746 on September 17, 2009, 05:50:57 PM

Hi there,

I need to know if anyone has used SARK in a call center environment and how did it preform?

Any and all feedback would be appreciated.

Frik

Title: Re: SARK for call center / contact center
Post by: SARK devs on September 18, 2009, 11:18:14 PM

Yes there are quite a few call centre deployments.  SARK-HA runs well with the Queuemetrics software.  It also runs well in areas where there are high numbers of short duration calls.  We have a couple of call-centre case studies available, one involving a high-availability system and the other involving high call arrival rates.  Send an e-mail to admin@aelintra.com and we'll send you the pdfs.   If by any chance you happen to be in the UK next week then you can see SARK-HA and Queuemetrics being demonstrated on the ProVu stand at the Call Centre exhibition at the NEC.

Kind Regards

S

Title: Re: SARK for call center / contact center
Post by: peterpan746 on September 19, 2009, 12:36:17 AM

Wish I was in the UK, would have been great.  I will def. send the mail.