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Obsolete Releases => SME Server 7.x => Topic started by: kyleDDN on May 12, 2011, 04:57:50 PM

Title: Bounced Email Help
Post by: kyleDDN on May 12, 2011, 04:57:50 PM
Hi, thanks in advance for any assistance. Currently running SME Server 7.5.1.

I'm new to SME Server and I'm unable to figure out this problem.  We have an individual from an outside host who is trying to email one of our users but his messages are continually being bounced.  Upon viewing the log file I see the following:

2011-05-11 11:07:31.587796500 8598 dispatching RCPT TO:<user@mycompany.com>
2011-05-11 11:07:31.592947500 8598 logging::logterse plugin (deny): ` 72.167.180.17   host.secureserver.net   <user@outsidecompany.net>      dnsbl   903   GoDaddy - EID-1001 - Continued hosting of spam/hate sites, ignoring abuse, not enforcing terms of service / acceptable use policy   msg denied before queued
2011-05-11 11:07:31.592953500 8598 delivery denied (GoDaddy - EID-1001 - Continued hosting of spam/hate sites, ignoring abuse, not enforcing terms of service / acceptable use policy)
2011-05-11 11:07:31.592976500 8598 550 GoDaddy - EID-1001 - Continued hosting of spam/hate sites, ignoring abuse, not enforcing terms of service / acceptable use policy
2011-05-11 11:07:31.592980500 8598 click, disconnecting

Now, I have added the outside users email and email host to "qpsmtpd whitelistsenders" and "spamassassin whitelist_from", however, messages sent to my user are still being bounced with the same error. 

Can anyone tell me what I am missing?

Sincerely appreciate any help.

Thanks!
Title: Re: Bounced Email Help
Post by: cactus on May 12, 2011, 06:44:40 PM
The remote host that is trying to deliver the mail to you seems to have a bad reputation:
Quote from: kyleDDN on May 12, 2011, 04:57:50 PM
2011-05-11 11:07:31.592947500 8598 logging::logterse plugin (deny): ` 72.167.180.17   host.secureserver.net   <user@outsidecompany.net>      dnsbl   903   GoDaddy - EID-1001 - Continued hosting of spam/hate sites, ignoring abuse, not enforcing terms of service / acceptable use policy   msg denied before queued

Quote from: kyleDDN on May 12, 2011, 04:57:50 PM
Now, I have added the outside users email and email host to "qpsmtpd whitelistsenders" and "spamassassin whitelist_from", however, messages sent to my user are still being bounced with the same error. 
That will not work as the message is denied before being even received on your system, so there is nothing to whitelist.

You should try and figure out which RBL this domain is on and remove that one from the list as defined in the internal configuration database. It should be defined in as RBLList of the qpsmtpd key in the configuration database, which you can see using the following command:
Code: [Select]
db configuration getprop qpsmtpd RBLListCan you show us the output of the above command?

Here is another complaint and explaining on it:
http://www.ozzu.com/hosting-forum/godaddy-mail-servers-blocked-ahbl-org-t104571.html

Edit: fixed URL
Title: Re: Bounced Email Help
Post by: CharlieBrady on May 12, 2011, 09:07:20 PM
Quote from: cactus on May 12, 2011, 06:44:40 PM
You should try and figure out which RBL this domain is on

Most likely ahlb.org. secureserver.net appears there, with the same reason text.

http://www.ahbl.org/lktool

Quote
Here is another complaint and explaining on it:
http://www.ozzu.com/hosting-forum/godaddy-mail-servers-blocked-ahbl-org-t104571.htm

That URL appears to be 404.
Title: Re: Bounced Email Help
Post by: cactus on May 12, 2011, 09:15:07 PM
Quote from: CharlieBrady on May 12, 2011, 09:07:20 PM
That URL appears to be 404.
Oops, missed the l at the end when copy pasting, it should read:

http://www.ozzu.com/hosting-forum/godaddy-mail-servers-blocked-ahbl-org-t104571.html