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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: del on April 24, 2013, 01:51:22 PM

Title: Missed calls in a group
Post by: del on April 24, 2013, 01:51:22 PM

Hi All,

I have a ring group set up that includes 2 extensions and when a call is answered by one of the extensions it shows as a missed call on the other extension. Is there anyway to prevent this happening? Because the person with the missed call is never sure if the other person has actually answered it.
I'm using SAIL 3.1.1-9


Regards,
Del

Title: Re: Missed calls in a group
Post by: SARK devs on April 24, 2013, 06:09:09 PM

which release of Asterisk do you have?

Title: Re: Missed calls in a group
Post by: del on April 24, 2013, 06:23:53 PM

Quote from: SARK devs on April 24, 2013, 06:09:09 PM

which release of Asterisk do you have?

asterisk -V shows 1.8.5.0

Regards,
Del

Title: Re: Missed calls in a group
Post by: SARK devs on April 24, 2013, 06:27:36 PM

Sorry , one more question - what kind of phones?

Title: Re: Missed calls in a group
Post by: del on April 24, 2013, 06:33:02 PM

Quote from: SARK devs on April 24, 2013, 06:27:36 PM

Sorry , one more question - what kind of phones?

Cisco 7940 and the other is a dect phone on a SPA2000

Regards,
Del

Title: Re: Missed calls in a group
Post by: SARK devs on April 24, 2013, 08:20:34 PM

In Asterisk 1.8 it is possible to send an option of 'c' in the dial statement, this causes Asterisk to send a CANCEL with a reason of  "Call completed elsewhere" to all of the phones in a ring-group that didn't get the call.  This is so the phone knows, if its a half decent SIP phone and paying attention, not to bump its missed call count.

SARK implemented this feature in 3.1.1-14 for all ring-group type dials.  I just tested it here on a Snom and a Yealink and it works fine.  It almost certainly won't work on your DECT phone because it doesn't know its receiving SIP.  It may work on your Cisco but equally it may not since those phones were never really made to run SIP except under protest.

Kind Regards
S 

Title: Re: Missed calls in a group
Post by: del on April 24, 2013, 08:54:37 PM

Thanks for your help, if I upgrade to 3.1.1-14 do I need to uninstall 3.1.1-9 first? Is there any other rpms to upgrade at the same time?

Regards,
Del

Title: Re: Missed calls in a group
Post by: SARK devs on April 24, 2013, 09:24:44 PM

It needs smesailenv-1.0.0-30 so you might want to check that you have that release but otherwise just grab it off the download site and yum localinstall it.

Kind Regards

S

Title: Re: Missed calls in a group
Post by: del on April 24, 2013, 11:37:13 PM

Hi Jeff,

Thanks for that, I have just looked on your downloads and sail-3.1.1-22 seems to be the latest one so should I just get that? Is it a stable release?
One other question, is it possible to have a group voicemail box that both extensions share rather than each extension in the group having it's own?

Regards,
Del

Title: Re: Missed calls in a group
Post by: SARK devs on April 28, 2013, 08:22:55 PM

-22 is stable
-27 is just about to be uploaded to the servers

look in extensions panel - you can specify the voicemailbox you wish the extension to use.

Kind Regards
S

Title: Re: Missed calls in a group
Post by: del on April 28, 2013, 09:06:13 PM

Quote from: SARK devs on April 28, 2013, 08:22:55 PM

look in extensions panel - you can specify the voicemailbox you wish the extension to use.

Never noticed that option before  8)

Regards,
Del