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Obsolete Releases => SME VoIP (Asterisk, SAIL etc) => Topic started by: del on September 25, 2013, 11:11:16 PM

Title: Unable to send IVR to Voice Mail
Post by: del on September 25, 2013, 11:11:16 PM

Hi All,

I'm trying to setup an IVR menu for the closed period on one of my trunks and the only option I want is to Press 1 to leave a message, but when I go to the IVR settings it doesn't allow me to save the Leave Voicemail *400  :-? If I call in and listen to my greeting then press 1 it just hangs up  :-o Am I missing something? Any help is appreciated.

Kind regards,
Del

Title: Re: Unable to send IVR to Voice Mail
Post by: del on September 25, 2013, 11:39:24 PM

Ignore my last post, must have been doing something stupid, it worked this time :P

Regards,
Del

Title: Re: Unable to send IVR to Voice Mail
Post by: del on September 26, 2013, 11:12:43 AM

OK, I can see what is happening here  :-P It appears that it isn't allowing me to save more than three keys  :shock: I want to have some "hidden" options that aren't announced in the greeting. When I save Key 1, Key 2, Key 3 it saves OK, if I then save Key 4 Key 3 disappears :shock: If then save Key 3 Key disappears :-? Any help is greatly appreciated.

Regards,
Del

Title: Re: Unable to send IVR to Voice Mail
Post by: del on September 27, 2013, 06:52:48 PM

Not sure if this was related to my missing line in the manager.conf (see http://forums.contribs.org/index.php/topic,50229.0.html) but it seems to be working OK now.

Del

Title: Re: Unable to send IVR to Voice Mail
Post by: SARK devs on September 28, 2013, 10:54:15 PM

There was a problem as you've  described with IVR to Voicemail but it is fixed in -86 which is up on the server.

Kind Regards

S

Title: Re: Unable to send IVR to Voice Mail
Post by: del on September 29, 2013, 10:43:19 AM

Quote from: SARK devs on September 28, 2013, 10:54:15 PM

There was a problem as you've  described with IVR to Voicemail but it is fixed in -86 which is up on the server.

Kind Regards

S

Hi Selintra,

When you say -86 do you mean 3.1.1-86? If so I can only see up to 3.1.1-42 on your site :-o

Kind regards,
Del

Title: Re: Unable to send IVR to Voice Mail
Post by: SARK devs on September 29, 2013, 08:28:56 PM

Ah, my mistake,

The problem I'm referring to is in V4

I believe V3 is fine

S

Title: Re: Unable to send IVR to Voice Mail
Post by: del on September 29, 2013, 10:04:38 PM

Hi Selintra,

It appears to be working OK now, I was probably doing something wrong  :grin:
Is V4 now stable? Can I upgrade from V3? If so do I need to uninstall the V3 rpms first? Thanks.

Kind regards,
Del