Koozali.org: home of the SME Server

Obsolete Releases => SME Server 8.x => Topic started by: jonson on April 05, 2015, 02:18:26 PM

Title: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 05, 2015, 02:18:26 PM: Hi guys i have email ID control@altawi.com.sa this is email have copy from any email sending
it must send to it from email delivery to control to user's working.
after this we check for email control it have big email's so that we remove from mail delivery to all users then remove email name control from server
after this some users when they send email
it come copy in junk email notice failure why although we remove it from server sme and remove from mail delivery
this is message show to me in outlook when send
-----------

-----Original Message-----
From: MAILER-DAEMON@altawi.com.sa [mailto:MAILER-DAEMON@altawi.com.sa]
Sent: Sunday, April 05, 2015 11:37 AM
To: sohrab@altawi.com.sa
Subject: failure notice

Hi. This is the qmail-send program at altawi.com.sa.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<control@mserver.altawi.com.sa>:
Recipient unknown

--- Below this line is a copy of the message.

Return-Path: <sohrab@altawi.com.sa>
Received: (qmail 26435 invoked by alias); 5 Apr 2015 08:36:50 -0000
Delivered-To: alias-localdelivery-control@altawi.com.sa
Received: (qmail 26430 invoked by uid 453); 5 Apr 2015 08:36:50 -0000
X-Virus-Checked: Checked by ClamAV on altawi.com.sa
Received: from pc-00058.altawi.com.sa (HELO ACCSHAKIRJED) (192.168.1.58)
by altawi.com.sa (qpsmtpd/0.83) with ESMTP; Sun, 05 Apr 2015 11:36:50
+0300
From: "sohrab" <sohrab@altawi.com.sa>
To: "'ahmed'" <ahmedsaloom@altawi.com.sa>
Cc: <control@altawi.com.sa>
Subject: Check Status
Date: Sun, 5 Apr 2015 11:28:20 +0300
Message-ID: <003d01d06f7a$793bf490$6bb3ddb0$@com.sa>
MIME-Version: 1.0
Content-Type: multipart/related;
 boundary="----=_NextPart_000_003E_01D06F93.9E892C90"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AdBvenWSoY+UjLOIRh+XqaTt0QqXsg==
Content-Language: en-us

This is a multipart message in MIME format.

------=_NextPart_000_003E_01D06F93.9E892C90
Content-Type: multipart/alternative;
 boundary="----=_NextPart_001_003F_01D06F93.9E8B9D90"

------=_NextPart_001_003F_01D06F93.9E8B9D90
Content-Type: text/plain;
 charset="us-ascii"
Content-Transfer-Encoding: 7bit

Have a good day..

Why this message still send to control email although it removed from mail delivery to all useres
in sme mail server and also deleted from server
What i do to prevent this message from sending to this account deleted
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: guest22 on April 05, 2015, 02:33:48 PM: Hi Jonson, and welcome!

Quote from: jonson on April 05, 2015, 02:18:26 PM
Hi guys i have email ID control@altawi.com.sa this is email have copy from any email sending
it must send to it from email delivery to control to user's working.
after this we check for email control it have big email's so that we remove from mail delivery to all users then remove email name control from server
after this some users when they send email
it come copy in junk email notice failure why although we remove it from server sme and remove from mail delivery
this is message show to me in outlook when send
-----------

-----Original Message-----
From: MAILER-DAEMON@altawi.com.sa [mailto:MAILER-DAEMON@altawi.com.sa]
Sent: Sunday, April 05, 2015 11:37 AM
To: sohrab@altawi.com.sa
Subject: failure notice

Hi. This is the qmail-send program at altawi.com.sa.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<control@mserver.altawi.com.sa>:
Recipient unknown

The "Recipeint unknown" error message sais it all.. the mail address does not exist and the feature 'reject mail to unknown users' is in effect.

HTH
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 07, 2015, 08:39:26 AM: Thank you for reply
What i do to solve the problem
because it is repeated with every user send
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: guest22 on April 07, 2015, 08:42:54 AM: Check all your settings again, e.g. user acounts and aliases, domain names.

Can you send email FROM you 'control' account or any other user account?

Is the domain altawi.com.sa a domain on your SME Server?
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 07, 2015, 08:49:15 AM: Thank you for reply
i removed already so that i cannot send to this email or from it
because i removed from list users of sme
my problem now although it deleted from server and from mail delivery to all users it also
when send any message to (control,saiad) as example two person
it send success to saiad but give me error message above that control not exist
how to prevent message above from shown and why it show this is actually my question
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: Daniel B. on April 07, 2015, 09:12:25 AM: You probably still have Bcc enabled with a delivery to this "control" account, so as he doesn't exist anymore now, every SMTP transaction generates the failure notice. Please show
Code: [Select]
db configuration show qpsmtpd
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: guest22 on April 07, 2015, 09:13:19 AM: Quote from: jonson on April 07, 2015, 08:49:15 AM
Thank you for reply
i removed already so that i cannot send to this email or from it
What did you remove?

Quote
because i removed from list users of sme
If there are no user accounts, all email to the doamin will get refused.

Quote
my problem now although it deleted from server and from mail delivery to all users it also
when send any message to (control,saiad) as example two person
it send success to saiad but give me error message above that control not exist
I thought you removed all user accounts, including saiad?

Quote
how to prevent message above from shown and why it show this is actually my question

First we need to understand clearly how you configured your SME server, what you have done and what you want to achieve.
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: guest22 on April 07, 2015, 09:20:27 AM: Quote from: jonson on April 05, 2015, 02:18:26 PM
<control@mserver.altawi.com.sa>:
Recipient unknown

Which server handles the domain mserver.altawi.com.sa ?
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 08, 2015, 09:28:23 AM: mserver@altawi.com.sa is my mail server
and what i remove is mail control@altawi.com.sa from useres list in sme mail server
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 08, 2015, 09:35:46 AM: Hi guys i run the following command

Last login: Wed Apr 8 10:30:31 2015 from 192.168.1.105
[root@mserver ~]# db configuration show qpsmtpd
qpsmtpd=service
Bcc=disabled
BccMode=cc
BccUser=maillog
DNSBL=disabled
LogLevel=6
MaxScannerSize=25000000
RBLList=bl.spamcop.net:combined.njabl.org:dnsbl.ahbl.org:dnsbl-1.uceprotect.net:dnsbl-2.uceprotect.net:list.dsbl.org:multihop.dsbl.org:psbl.surriel.com:zen.spamhaus.org
RHSBL=disabled
RequireResolvableFromHost=no
SBLList=bogusmx.rfc-ignorant.org:multi.surbl.org:black.uribl.com:rhsbl.sorbs.net:bulk.rhs.mailpolice.com:fraud.rhs.mailpolice.com:porn.rhs.mailpolice.com:adult.rhs.mailpolice.com:ex.dnsbl.org
TlsBeforeAuth=1
access=public
qplogsumm=disabled
status=enabled
[root@mserver ~]#
it give me the result as above
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: Daniel B. on April 08, 2015, 09:37:31 AM: Ok, it's not the Bcc plugin. Can you tell us how did you enabled a copy to this control account, and how did you remove this copy ?
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 08, 2015, 03:56:16 PM: Inside sme server program we go to user - modify-forwarding address then remove that email
from users i selected and have forward
then delete this email from users list
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: janet on April 08, 2015, 08:41:42 PM: jonson

Is everybody here blind ?
In your original post, the message shows

"From: "sohrab" <sohrab@altawi.com.sa>
To: "'ahmed'" <ahmedsaloom@altawi.com.sa>
Cc: <control@altawi.com.sa>
Subject: Check Status
Date: Sun, 5 Apr 2015 11:28:20 +0300
X-Mailer: Microsoft Office Outlook 12.0"

Note the original sender sohrab has Cc'd the message to control, looks like this is done in Outlook 12 email client, so that is the source.
As the control user is now deleted, then sme server (mailer-daemon) will advise the original sender sohrab that the recipient control does not exist.
This is normal & correct behaviour.

Jonson, if your users stop sending (Cc'ing) messages to control, then they will stop receiving undeliverable advices.

The behaviour looks normal & correct to me.
This is user error.
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 09, 2015, 06:40:20 AM: Thank you for reply
but the strange behavior for me that the message i send not have cc
why it send to control account this is my question
and why this message show every time i send although no cc send
if you send to one user different to control
it also send to it
although this account control deleted from mail forward to these user's then deleted from user's list in sme meaning not exist this user now
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: janet on April 09, 2015, 07:44:27 AM: Jonson

Please read the answers given, they explain why a undeliverable message is sent, when a message is sent to a non existing user, it is normal system behaviour.
Try sending a message to another non existing user.

Re if the original message is not Cc'd, then to find out why post here a complete undeliverable message, it should identify the sender/source.
A real example, not just a repeat of what you posted before
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 09, 2015, 09:26:44 AM: Thank you for reply
i send message to user exist and my email not have cc to any one
and give me same error above
why
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: janet on April 09, 2015, 09:42:52 AM: jonson
Quote
......give me same error above

Please show us the whole error message you receive.
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 09, 2015, 10:03:17 AM: <o:p></o:p>

DISCLAIMER: This email =
is
confidential and intended solely for the use of the individual to whom =
it is
addressed. Any views or opinions presented are solely those of the =
author and
do not necessarily represent those of Al Tawi Co. For ready mix & =
Cement
Products. If you are not the intended recipient, be advised that you =
have
received this email in error and that any use, dissemination, =
forwarding,
printing or copying of this email is strictly prohibited. If you have =
received
this email in error please notify us on <a
href=3D"mailto:info@altawi.com.sa">info@altawi.com.sa</a><o:p></o:p>

<o:p> </o:p>

</div>

 __________ Information from ESET NOD32 Antivirus, version of =
virus signature database 11427 (20150405) __________ The message =
was checked by ESET NOD32 Antivirus. <A =
HREF=3D"http://www.eset.com">http://www.eset.com</A> </body>

</html>

------=_NextPart_001_003F_01D06F93.9E8B9D90--

------=_NextPart_000_003E_01D06F93.9E892C90
Content-Type: image/png;
 name="image001.png"
Content-Transfer-Encoding: base64
Content-ID: <image001.png@01D06F93.9A707000>

iVBORw0KGgoAAAANSUhEUgAAAAIAAACkCAYAAAC98//XAAAAAXNSR0ICQMB9xQAAAAlwSFlzAAAO
xAAADsQBlSsOGwAAABl0RVh0U29mdHdhcmUATWljcm9zb2Z0IE9mZmljZX/tNXEAAAAqSURBVDjL
Y/g+1UPh+1QXAwYgkfB9uvv8UcYoY5QxyhhlDAGGxdfpLhkAVSH4G1q7DwwAAAAASUVORK5CYII=

------=_NextPart_000_003E_01D06F93.9E892C90
Content-Type: image/png;
 name="image002.png"
Content-Transfer-Encoding: base64
Content-ID: <image002.png@01D06F93.9A707000>

iVBORw0KGgoAAAANSUhEUgAAAdMAAAACCAYAAAAD6zaTAAAAAXNSR0ICQMB9xQAAAAlwSFlzAAAO
xAAADsQBlSsOGwAAABl0RVh0U29mdHdhcmUATWljcm9zb2Z0IE9mZmljZX/tNXEAAAAwSURBVEjH
7dU3AQAgDACwqgNdNQFykMXJkAB3jmhIZGbMXsdsZQEAj86hcTMFAP5t17Dlrgh20XwAAAAASUVO
RK5CYII=

------=_NextPart_000_003E_01D06F93.9E892C90
Content-Type: image/png;
 name="image003.png"
Content-Transfer-Encoding: base64
Content-ID: <image003.png@01D06F93.9A707000>
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: Daniel B. on April 09, 2015, 10:05:53 AM: Most likely, your MUA (Outlook) is automatically adding control@altawi.com.sa as a CC to every email sent, check your account setting in Outlook
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: jonson on April 09, 2015, 01:33:51 PM: Thank you for reply
Problem solved i remove account control from rules and alert in outlook 2007
and remove check mark to control account
and it work without send to control account
thanks
Title: Re: sending email still send to email control although it deleted from mail delivery
Post by: Stefano on April 09, 2015, 05:11:43 PM: you'd solve many other problems if you remove outlook too :wink: