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Contribs.org Forums => General Discussion => Topic started by: Drifting on June 17, 2015, 06:59:06 PM

Title: Suggestions on an email responder.
Post by: Drifting on June 17, 2015, 06:59:06 PM

Hi people,

Trying to get my head round a problem a friend of mine has with email and sme. He has a group called webresponse that receives email from the web and distributes it to 3 people. He would like to have this group send an autorespond to the affect saying it has been received. However should the destination reply again, he would like only the 3 users to get it, and not have them receive another autorespond!

Any suggestions?

Paul.

Title: Re: Suggestions on an email responder.
Post by: Gary Douglas on June 17, 2015, 07:44:19 PM

http://wiki.contribs.org/Vacation

Title: Re: Suggestions on an email responder.
Post by: guest22 on June 17, 2015, 11:24:50 PM

If you have 3 staff handling support/web requests it's time to go 'professional', for email by itself was never designed to perform such tasks.


Please take a look at http://osticket.com/


Installs just fine on SME Server 9.

Title: Re: Suggestions on an email responder.
Post by: Drifting on June 23, 2015, 10:33:38 AM

Hi both,

Thank you for the suggestions, did try the vacation, but the mailbox filled up that was responding. Not sure if I can forward it to null? Or some way of deleting the email daily in that mailbox. Little beyond my skill set.
And not so much a business, they are a small local charity, populated by volunteers with little computer knowledge, so would prefer to keep it all in their mail program if possible.

P

Title: Re: Suggestions on an email responder.
Post by: bunkobugsy on June 27, 2015, 09:26:06 AM

forward to devnull@ your domain will discard emails, set it from accounts