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Obsolete Releases => SME Server 9.x => Topic started by: girimia on November 22, 2016, 12:20:44 PM

Title: IMAP email Inbox subfolder disappeared
Post by: girimia on November 22, 2016, 12:20:44 PM
Hello,

An email server user are organized emails in IMAP Inbox subfolders. One of these folders disappeared from /home/e-smith/files/users/user_name/Maildir.Namefolder location.

It found nowhere else, although it exists in Outlook Inbox.
It can recover from this folder somewhere from the server?

Where can I see what happened?

I have a back-up server performing the DAR.
I can recover from this folder without restoring all the server?

Thank you!
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Stefano on November 22, 2016, 01:39:06 PM
well, I bet 30c that it was deleted by an user..

be aware that esch email client has its own folders, meaning that the trash folder in outlook maybe not be the same trash folder in TB..

I suggest you to use TB, subscribe all the folders and check again..

if you have to restore it, AFAIK you can restore selectively at folder/subfolder level
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 12:27:24 PM
Hello Stefano,

I restored deleted emails folders from back-up, but emails are not displayed yet.
Indexing is required?
How can I do this?

Thank you!
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 01:27:11 PM
You may need to subscribe again to the folder (depending on the client, it can display every folders, or just subscribed ones)
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 01:45:02 PM
I subscribed folders again in Outlook.
The folder is still empty.
It is the same in Horde.
I renamed Dovecot files to old.dovecot.index,  old.dovecot.index.cache and old.dovecot.index.log.
I rebooted the server but does not restore Dovecot index files in this folder.
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 01:47:40 PM
Then, there's most likely a problem with either the folder or its content. You said it was /home/e-smith/files/users/user_name/Maildir.Namefolder I assumed it was a typo. Can you confirm the folder is /home/e-smith/files/users/user_name/Maildir/.Namefolder and that it contains 3 sub folders (cur, new and tmp), and that you can see files in the cur folder ?
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 01:49:47 PM
If it was an INBOX subfolder, it should even be something like /home/e-smith/files/user_name/Maildir/.INBOX.Foldername
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 01:52:41 PM
 Yes, I confirm the folder is /home/e-smith/files/users/user_name/Maildir/.INBOX.Foldername and that it contains 3 sub folders (cur, new and tmp), and that I can see files in the cur folder.
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 02:00:26 PM
Anything intersting in /var/log/dovecot/current ? Have you checked the ownership and permissions are correct ?
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 02:08:49 PM
/var/log/Dovecot/current
This log file does not exist at this location.
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 02:10:06 PM
Thats rather surprising, unless you're not running SME Server 9.X
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 04:39:26 PM
Ah, sorry. You are right. It is SME Server 8.x.
But problem remains.
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 04:46:06 PM
So you can check in /var/log/imap/current and/or /var/log/imaps/current instead
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 05:16:20 PM
I checked. The cur directory and Dovecot index file returns the error "Permission denied" in /var/log/imap/current.
Title: Re: IMAP email Inbox subfolder disappeared
Post by: Daniel B. on November 23, 2016, 05:17:52 PM
So there's either an ownership, or permission problem, on the folder you have restored
Title: Re: IMAP email Inbox subfolder disappeared
Post by: girimia on November 23, 2016, 05:42:51 PM
I have configured correctly the  owner and permissions and everything works.
Thank you very much!
Title: Re: IMAP email Inbox subfolder disappeared
Post by: brianr on November 23, 2016, 10:26:08 PM
So there's either an ownership, or permission problem, on the folder you have restored

All mail folders have to be username:username

Suggest you do

chmod -R username:username <maildir folder>/*

Sorry - just seen the above, glad you got it sorted...