Koozali.org: home of the SME Server

Obsolete Releases => SME Server 9.x => Topic started by: netrs on August 27, 2019, 01:31:30 PM

Title: Google treating our SME as spam
Post by: netrs on August 27, 2019, 01:31:30 PM: Hello!

Every mail from our server from every domain on our server is treated as spam by google. We don't have this problem on any other mail server.

Recipients on gmail receive mails from our server in their spam folder.

We have all the usual smtp related issues in order, we implemented a SSL certificate to SME,

but google still says that "our domain did not encrypt this message"

Can someone point me where to start to solve this problem?
Title: Re: Google treating our SME as spam
Post by: TerryF on August 27, 2019, 01:43:19 PM: I have no clues however this may be worth a read - https://forums.cpanel.net/threads/sending-to-gmail-error-did-not-encrypt-this-message.627959/
Title: Re: Google treating our SME as spam
Post by: TerryF on August 27, 2019, 01:48:34 PM: See this forum post https://forums.contribs.org/index.php?topic=53450.0
Title: Re: Google treating our SME as spam
Post by: janet on August 27, 2019, 02:29:12 PM: netrs

Coming from outback Queensland at Mount Isa !

A quick fix or workaround is to configure the mail server of your Internet service provider as the outgoing mail server/smarthost in Server Manager Email panel.
This sends all mail via your service providers mail servers & they then take care of reliably connecting to google & other mail servers (in most cases).

Say if TPG is your Internet provider then use mail.tpg.com.au etc.

You can leave your server like this permanently or you can then take your own time to work out what tweaks are needed to your server to allow you to reliably send mail directly to other mail servers.
Title: Re: Google treating our SME as spam
Post by: ReetP on August 27, 2019, 02:32:22 PM: Also see this bug for encrypted outbound mail:

https://bugs.contribs.org/show_bug.cgi?id=9349

I think the latest is:

qmail-1.03-23.el6.sme.x86_64

That's in updates-testing - something like:

Code: [Select]
yum --enablerepo=updates-testing install qmail
Read the bug on how to test for secure connections.

:wave: to janet !!
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 02:34:50 PM: Quote from: TerryF on August 27, 2019, 01:43:19 PM
I have no clues however this may be worth a read - https://forums.cpanel.net/threads/sending-to-gmail-error-did-not-encrypt-this-message.627959/

THNX for the reply.

I check from my SME to google and it does have the 250-STARTTLS line.
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 02:38:36 PM: Quote from: janet on August 27, 2019, 02:29:12 PM
netrs

Coming from outback Queensland at Mount Isa !

A quick fix or workaround is to configure the mail server of your Internet service provider as the outgoing mail server/smarthost in Server Manager Email panel.
This sends all mail via your service providers mail servers & they then take care of reliably connecting to google & other mail servers (in most cases).

Say if TPG is your Internet provider then use mail.tpg.com.au etc.

You can leave your server like this permanently or you can then take your own time to work out what tweaks are needed to your server to allow you to reliably send mail directly to other mail servers.

THNX for your answer. I have already started to talk to my ISP about that posibillity, because many years ago I had a smart host configured in SME, but then my ISP started to have some limitations and I dropped the smart host.
Title: Re: Google treating our SME as spam
Post by: ReetP on August 27, 2019, 02:40:11 PM: What version of qmail?

Did you read ALL of the bug?
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 03:06:04 PM: Quote from: janet on August 27, 2019, 02:29:12 PM
netrs

Coming from outback Queensland at Mount Isa !

Congratulattions, I'm really happy for you, althought I really don't have a clue what does it mean, because I'm from another continent.
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 03:15:11 PM: Quote from: ReetP on August 27, 2019, 02:40:11 PM
What version of qmail?

Did you read ALL of the bug?

I really don't know how to get qmail version on SME server. I never updated qmail maually from testing repo, so it must be the qmail version that came with SME9.2.
Title: Re: Google treating our SME as spam
Post by: TerryF on August 27, 2019, 03:53:18 PM: Quote from: janet on August 27, 2019, 02:29:12 PM
Coming from outback Queensland at Mount Isa !

You'll be another week then :-)
Title: Re: Google treating our SME as spam
Post by: ReetP on August 27, 2019, 05:40:26 PM: Quote from: netrs on August 27, 2019, 03:15:11 PM
I really don't know how to get qmail version on SME server. I never updated qmail maually from testing repo, so it must be the qmail version that came with SME9.2.

See my comments above please.

Check the bug.

Find what qmail version you have.

rpm -qa | grep qmail
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 06:10:05 PM: My qmail version is 1.03-18.e16.sme.x86_64.
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 06:57:08 PM: OK, I went ahead and updated qmail via smetesting repo.

Everything OK now!

Google no more puts our emails in spam folders.

We have to wait another day of testing to be 100% shure that everything works great.

I will report.
Title: Re: Google treating our SME as spam
Post by: netrs on August 27, 2019, 06:59:04 PM: Quote from: ReetP on August 27, 2019, 05:40:26 PM
See my comments above please.

Check the bug.

Find what qmail version you have.

rpm -qa | grep qmail

I owe you another eating/drinking night in Slovenia. You are wellcome.
Title: Re: Google treating our SME as spam
Post by: ReetP on August 27, 2019, 08:42:32 PM: Quote from: netrs on August 27, 2019, 06:59:04 PM
I owe you another eating/drinking night in Slovenia. You are wellcome.

LOL :-)

My pleasure.

Just make sure you put something back and help someone else one day.

B. Rgds
John