Topic: Perldesk 1.8 and new ticket notification

[Sylvain]

Hello,

I have a question for those who are using Perldesk, I am using 1.8 and I found something strange with our config.

I have created 5 email accounts manualy under /var/qmail/alias

example .qmail-ticket
| /home/e-smith/files/ibay/perldesk/cgi-bin/include/email.cgi

so they pipe email to each 5 perldesk departments

It work fine, all new tickets are sending ticket number to the sender and ticket notification to staff

But everytime a new ticket is create via perldeslk every users with notification check mark do receive the notification. Even though they are not part of the department, and if I assign a ticket to a staff member, they dont get notification.

I really like perldesk, it;s clean and template customize, but that does not work as I thought.

Let me know if you have or not this problem with perldesk

Thank You!